HR Shared Services Manager Job at Dangote Group

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position below:

Job Position: HR Shared Services Manager

Job Location: Lagos
Job Type: Full-time 

Job Summary

• Ensure the effective implementation of all agreed shared services function in DCP HQ and reporting same to the Head, Admi. & Services.
• This includes but not limited to; Medical /HMO Scheme Management for DCP Nigeria staff, Creche Management, Expatriate Leave Management, International & Local Travel Management and Year end activities for DCP HQ employees. 

Key Duties and Responsibilities

• Support in the development of standard operating policy and procedure documents for all functions related to shared services,
• Actively engage in the implementation of the approved operational plans and programs to facilitate the realization of the department’s objectives within the shared services function.
• Communicate the plans and programs to HOD and ensure mutual understanding of roles, responsibilities, and accountabilities.
• Manage relationships with the approved vendors within the shared services function and ensure adherence to Service Level Agreements (SLA’s) and value for DCP Head office
• Ensure the seamless and effective provision of best-in-class HMO services for all DCP Nigeria staff 
• Collation of DCP Nigeria & DC Transport staff biodata for monthly updates with registered HMO service providers.
• •Collation of all DCP Nigeria & DC Transport exited staff monthly, with timely report of same to the HMO’s.
• Error free reconciliation of HMO vendor bills on a monthly and quarterly basis.
• Liaise with other colleagues within HAM & Admin. Function to ensure effective service delivery.
• Ensure the effective processing of all Expatriate staff leaves, and safe keeping / tracking of the activities for all Nigeria locations.
• Ensure the effective processing of International and Local Travel for staff at all Nigeria locations, and safe keeping / tracking of the activities.
• Ensure timely and prompt estimations and calculations of all expenses associated with the role. 
• Liaise with the HOD, ICU and Finance functions to ensure accurate and timely payments, reconciliations, and retirements of all applicable shared services transactions.
• Coordinate and review all Creche operations and liaise with all stakeholders (Vendors, Child Care Managers etc.) to ensure the seamless and effective operation of the Creche facility.
• Collate reports on all shared services operations and timely reporting of same to HOD.
• Ensure the effective planning and coordination of DCP HQ year end activities, with a view to creating satisfactory performance of the HAM & Admin unit on the minds of DCP HQ staff.
• Perform other duties as assigned by the Head Admin & Shared Services.

Education and Work Experience

• Bachelor’s Degree or its equivalent in any discipline, preferably in the Social Sciences.
• Minimum of Ten (10) years of relevant experience.
• Post graduate degree in Business Administration/Management Sciences or related discipline.

Skills and Competencies:

• Basic understanding of trends, challenges, opportunities, regulations, and legislation relating to the cement manufacturing industry.
• Good understanding of DCP’s business operations and Shared Services Operations for a matrix organization.
• Considerable leadership and people management skills.
• Good problem analysis and solving skills.
• Excellent negotiation skills.
• Good communication skills
• Very good relationship management and networking skills.
• Ability to manage multiple priorities.