Internal Collection Agent Job at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Position: Internal Collection Agent

Job Location: Victoria Island, Lagos
Job Type: 6-month non-renewable contract
Industry: Banking/Financial Institution

Job Description

• Collection agents act as a link between customers and businesses. They communicate with customers directly to collect their debts and settle outstanding balances.
• Collections agents can also develop strategies for collecting accounts that are not paid. If necessary, they will take further steps.
• High levels of detail and great record keeping are essential to ensure payment plans are recorded and customers are communicated with.

Responsibilities
The jobs and duties of a collection agent include:

• Identifying outstanding debts and monitoring assigned accounts
• Negotiating payment plans or deadlines.
• Closing a set number of collections accounts within a given time to reach the designated target.
• Investigating discrepancies and finding solutions
• Alerting your superiors to debtors who are unable or unwilling to pay.
• Locating and communicating with debtors.
• Implementing repayment schedules.
• Ensuring that your debt status is current and accurate.
• Keeping and maintaining a book of debtors.
• Planning your next steps to collect any outstanding payments.
• Handling questions or complaints
• Complying with legal requirements is essential when legal action becomes necessary.

Requirements

• BSc / HND Holders
• 0-3 years of experience
• Good knowledge of Loan collection
• Min. Second class lower/Lower Credit
• 26 years and below
• Effective communication skills
• Ability to keep record of loan collection activities
• High level of accountability, efficiency, and accuracy.

Salary Band
N146,000 net