IT Officer Job at Food Concepts Plc

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Position: IT Officer

Requisition ID: 1546
Job Location: Nigeria
Employment Type: Full time
Reporting to: Information Technology Manager
Job Theme: Support and IT Operations

Job Objective

• To collaborate for the design, analysis and implementation of efficient IT systems. To gather feedback from end users for continuous process system and process improvement.

Key Responsibilities
Field Support Functions:

• Deploy, configure, maintain and repair IT infrastructure - both software and hardware
• Support all installations pertaining to all field locations, stores and the Head office.

Administrative Functions:

• Communicate with stakeholders to understand their requirements
• Develop and analyze functional specifications
• Design efficient IT systems to meet business and technology needs
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Provide advice and technical training to end users as required
• Coordinate developers to build and implement technology solutions
• Integrate multiple systems and reconcile needs of different teams
• Gather feedback from end users about system performance
• Keep abreast of technology trends and developments

Key Performance Indicators

• IT System uptime/downtime
• Mean Time Between Faults
• Mean Time to Resolve
• Number of system breaches due to virus attacks and or breaches
• Network Uptime/downtime.

Educational Qualifications / Experience

• A good First Degree in Computer Science, Computer Engineering, Information Technology or related areas
• Minimum of 2 years of experience in a similar role, especially in the QSR/FMCG sector
• Membership of CISCO, or any other IT related professional qualification is an added advantage.

Skills, Competencies and Requirements:
Functional Competencies/Requirements:

• Demonstrates ability to troubleshoot hardware, software and network problem
• Knowledge of Project Management
• Knowledge of systems design and development process
• Knowledge of various ERP
• Knowledge of databases, system security and troubleshooting
• Knowledge of network operations and management
• Knowledge of the QSR/Food Industry practices

General Management Competencies / Requirements:

• Problem Solving & Analysis
• Good Organizational Skills
• Keen attention to details
• Good command of English and above average Report Writing skills
• Candidates must be decent, efficient and self-confident.

Desired Personal Attributes:

• Integrity
• Proactive self-starter
• Results Orientation
• Assertiveness & tenacity
• Ability to cope with and work under pressure.