IT Service Desk Officer Job at AB Microfinance Bank

AB Microfinance Bank is a national microfinance bank licensed by the Central Bank of Nigeria (CBN), with its head office in Lagos and branches spread across Lagos, Oyo, Ogun, Ondo and Anambra State. AB Microfinance Bank Nigeria is committed to its passion of helping to improve the business opportunities of entrepreneurs by availing them of easy access to affordable loans, as well as improve the general financial status of everyone with its deposit accounts. It is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act, and is regulated by the Central Bank of Nigeria as a fully fledged microfinance bank.

The Bank has an exceptional group of very strong international shareholders committed to the task of improving access to financial services in the country. These shareholders are Access Microfinance Holding AG of Germany, KfW - the German Development Bank, the African Development Bank, and the International Finance Corporation of the World Bank Group. Together, they have an established record of setting up and managing microfinance banks across the African and Asian continents in such countries as Nigeria, Tanzania, Liberia, Zambia, Rwanda, Madagascar, Azerbaijan, Tajikistan, Georgia and Brazil.

We are recruiting to fill the position below:

Job Position: IT Service Desk Officer

Ref Code: ITSDO/IT/MAY/2025
Job Locations: Onitsha, Anambra and Abeokuta - Ogun
Employment Type: Full-time

Main Responsibilities

• 1st line support for staff on service requests and incidents
• Escalate unresolved issues/requests to 2nd Line in a timely manner.
• Installation of software on systems and servers for branches and the Head Office
• Maintenance of the File Server and user rights
• Assign users and computers to the proper groups in Active Directory
• User and profile maintenance on the Active Directory
• Ensure continuity of banking operations via high-quality customer service
• Assist with the onboarding of new users, movement, leave plan, and exit of staff.
• Assist in maintaining inventory of all equipment and related stock.
• Ensure compliance with operating procedures.
• Installation & Update Maintenance of Anti-virus software for all users
• Windows Patch and Anti-Virus Updates for all computer hardware
• Perform timely workstation hardware and software upgrades as required.
• Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

Necessary Experience, Skills and Knowledge

• Minimum of a B.Sc. or Higher National Diploma in any discipline
• At least three years of relevant experience in a similar environment
• I.T. all-rounder with in-depth knowledge of technical hardware, Microsoft Operating System (Win 7-10, Win Server 2008-2012), Office Suite software (MS 2007-2013)
• Experience with Win SQL 2008/2012 R2 or other database platforms would be an asset.
• Proficient in troubleshooting issues relating to hardware and software
• Should be familiar with Active Directory.

Note

• AB Microfinance Bank is an equal opportunity employer.
• We encourage applications from candidates of all backgrounds and experiences.
• Only shortlisted candidates will be contacted.
• Only qualified candidates should please apply accordingly.