Front Desk Officer Job at AB Microfinance Bank

AB Microfinance Bank is a national microfinance bank licensed by the Central Bank of Nigeria (CBN), with its head office in Lagos and branches spread across Lagos, Oyo, Ogun, Ondo and Anambra State. AB Microfinance Bank Nigeria is committed to its passion for helping to improve the business opportunities of entrepreneurs by providing them with easy access to affordable loans, as well as improving the general financial status of everyone with its deposit accounts. It is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act, and is regulated by the Central Bank of Nigeria as a fully fledged microfinance bank.

The Bank has an exceptional group of very strong international shareholders committed to the task of improving access to financial services in the country. These shareholders are Access Microfinance Holding AG of Germany, KfW - the German Development Bank, the African Development Bank, and the International Finance Corporation of the World Bank Group. Together, they have an established record of setting up and managing microfinance banks across the African and Asian continents in such countries as Nigeria, Tanzania, Liberia, Zambia, Rwanda, Madagascar, Azerbaijan, Tajikistan, Georgia and Brazil.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Locations: Ketu & Tradefair, Lagos
Employment Type: Full-time

Main Responsibilities

• Welcome customers to the bank; communicate courteously with customers by telephone, email, and in person.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
• Determine and respond to customers' enquiries in a professional manner by directing them to the respective workstation or unit where their needs would be served.
• Coordinating loan clients for disbursement according to disbursement schedules.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
• Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
• Organize, sort and distribute incoming mail without delays.
• Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.

Requirements

• A minimum of an OND in any relevant field.
• 1-2 years of relevant work experience is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in sales and marketing.
• Competency in using a computer.
• Excellent customer service skills.
• Capability to work independently with minimal supervision.

 Note: Only shortlisted candidates will be contacted.