IT Service Desk Officer Job at Tranter IT Infrastructure Services Limited

Tranter IT Infrastructure Services Limited (TITIS) is a spin-off of Tranter International Company. Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria. The Company's registered address is at 3/6, Alhaji Adejumo Avenue, Ilupeju Industrial Estate, Lagos State, Nigeria.

We are recruiting to fill the position below:

Job Position: IT Service Desk Officer 

Job Location: Marina, Lagos
Employment Type: Full-time

Job Description

• Provide first-levelIT support.
• Follow up with all calls logged to the Service desk and ensure closure within SLAs.
• Call prioritization, categorization, escalation/referral, and resolution,
• Weekly report to Unit head on number of Logged, open, and unresolved requests
• Assigning users requests to different workgroup using fresh service
• Resolving IT Issues through phone/ Teams/ email /service desk portal.
• Service desk alongside other first level functions must resolve 35% of all tickets logged against Technology Group.
• Carry out any other task assigned by the Line Manager.

Requirements

• Qualification: OND holders only
• Age: Not more than 23 years of age.

Salary
Net salary: 118,034.59 / month.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@tranter-it.com using the Job Position as the subject of the mail.