IT Specialist Job at Management Sciences for Health (MSH)


Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health.

We are recruiting to fill the position of:

Job Position: IT Specialist
Job ID: 13-10569
Job Location: Nigeria-Abuja
Group/Office: PDG (Program Delivery Group)
Dept/Unit: PDGGEN - Program Delivery Group
Project/Program A000: None Specified
Reports To: Senior Operations Manager
Grade: G

Specific Responsibilities

  • Provide technical set-up and needed support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration
  • Implement and document network operations, processes, and procedures
  • Deploy and implement office network according to HQ specifications
  • Serve as the office Network Administrator
  • Identify and solve possible problems in the network
  • Supervise installations performed by third parties such as cabling, Internet connection, etc.
  • Supervise and follow-up on equipment maintenance performed by other contractors
  • Support and troubleshoot users in the Abuja office on their daily work
  • Implement and enforce security on the network and prevent misuse of the IT resources
  • Participate in writing IT office policy
  • Responsible for IT inventory; work closely with the Director Finance & Admin and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up
  • Set up, implement, and maintain hardware firewall
  • Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
  • Implement and document a disaster recovery plan and offsite storage of backed up data

Qualifications and Experience

  • Bachelor's Degree in ICT, Information Systems, or a related field
  • 5+ years’ experience in IT Systems Management
  • Previous experience working on USAID-funded projects is preferred. 
  • Knowledge of administrative and clerical procedures
  • Knowledge of computers and relevant software application
  • Knowledge of customer service principles and practices
  • Keyboard skills
  • Logical and flexible approach to solving problems, especially when working under pressure
  • Verbal and written language skills in English required.
  • MSCE, N+ or A+, CCNA (industry standard professional qualifications)
  • Ability to work a switchboard
  • Exceptional interpersonal skills
  • Must possess a user first mentality
  • Experience with Google Apps
  • Exceptional motivation to learn on the job
  • Extensive Windows, Mac and iOS or Android experience
  • Experience with Python, Dart or GO a plus
  • Familiarity with computer networking, TCP/IP a plus
  • Familiarity with Symatec Altiris a plus
  • Ability to write any programming language.

Note: Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or veteran status.