IT Support Executive Job at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the position below:

Job Position: IT Support Executive
Job Location: Opebi, Ikeja, Lagos
Employment Type: Full-time

Objectives of this Role

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Implement applications and software upgrades and troubleshoot any performance issues
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Train employees in using software and hardware, and provide technical support when needed

Required Skills and Qualifications

• At least Two years of experience in IT support role
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Excellent interpersonal skills
• Ability to maintain confidentiality of company information

Preferred Skills and Qualifications:

• Bachelor’s Degree (or equivalent) in Computer Science, Software Development or relevant experience
• Project management experience
• Professional certification.

Salary
Very Attractive