IT Support Officer Job at Citygate Global

Citygate Global Investment Limited is an organization founded and registered with Corporate Affairs Commission (CAC) in June 2007 to engage in Microfinance operations. It is a member of Association of Non-Bank Microfinance Institution of Nigeria (AMFIN). The organization was created with the objective to reduce Nigerian population living below poverty line by intervening and enhancing the capacities of the low-end actively engaged population struggling to run viable businesses to earn a living.

The organization activities are geared in line with the global initiative of Poverty Alleviation and Financial Inclusion to all. Citygate Global focuses on this segment of the Nigerian economy by doing everything possible to assist the populace to have access to fund and run a viable business and improve their lives.

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Installation and configuration, repair of computer hardware, software, systems, networks, printers, and scanners and monitoring and maintaining computer systems and networks
• Network administration and configuration of device management.
• Ensure all IT assets are accounted for and in good working order at all times.
• Log and monitor service requests from both internal and external Customers until resolved
• Onboarding and off-boarding Employees as requested and ensuring new staff has access to the right applications for their job.
• Provide IT support to internal staff to include hardware, software, and application support
• Maintain and ensure up to date disaster recovery plan
• Liaise with 3rd party IT vendors for the support and maintenance of systems.

Skills & Qualifications

• Minimum of a Bachelor's Degree ideally in a related discipline.
• Ability to understand and explain complex concepts in a clear, simple manner to customers
• Certifications in Microsoft products or other technical certification will be beneficial
• Minimum of 2 years experience in a similar role
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Passion for delivering amazing customer experience
• Good time management skills and ability to work under pressure.
• Previous IT Support and customer service experience is a plus
• Good command of written and verbal English
• Proficiency in the use of Microsoft office suite.