IT Support Officer Job at Sparklespot Services


Sparklespot Services - Our client, a Hospital in Abuja is recruiting to fill the position below:

Job Position: IT Support Officer
Job Location
: Abuja
Reports to: Head of ICT
Job Type: Full Time
Job Field: ICT

Overview

  • The IT Support Officer role is responsible for supporting all aspects of the IT systems and services.
  • Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the firm’s strategic plan & IT plan.

Job Description

  • Provide first point of IT Support contact for all staff.
  • Installing and configuring computer hardware operating systems and applications.
  • Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
  • Troubleshoot technical issues to resolution and/or escalate to supervisor.
  • Ensure system and data security is maintained at a high standard
  • Expedite the repair of hardware faults and software configuration problems.
  • Monitor performance of systems, ensuring issues are appropriately escalated and resolved.
  • Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
  • Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.

Required Qualifications

  • BA/BSc/HND/MSc in Computer Science or related discipline
  • Proven experience as an IT Support Officer
  • Professional certification is an added advantage
  • Experience in Health Industry is an added advantage
  • Knowledge of systems and network trouble shooting
  • Excellent time management skills and the ability to prioritize work
  • Attention to detail and problem solving skills
  • Strong organizational skills with the ability to multi-task.
  • Experience: 2 years