IT Support Officer Job at Sparklespot Services
Sparklespot Services - Our client, a Hospital in Abuja is recruiting to fill the position below:
Job Position: IT Support Officer
Job Location: Abuja
Reports to: Head of ICT
Job Type: Full Time
Job Field: ICT
- The IT Support Officer role is responsible for supporting all aspects of the IT systems and services.
- Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the firm’s strategic plan & IT plan.
- Provide first point of IT Support contact for all staff.
- Installing and configuring computer hardware operating systems and applications.
- Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
- Troubleshoot technical issues to resolution and/or escalate to supervisor.
- Ensure system and data security is maintained at a high standard
- Expedite the repair of hardware faults and software configuration problems.
- Monitor performance of systems, ensuring issues are appropriately escalated and resolved.
- Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
- BA/BSc/HND/MSc in Computer Science or related discipline
- Proven experience as an IT Support Officer
- Professional certification is an added advantage
- Experience in Health Industry is an added advantage
- Knowledge of systems and network trouble shooting
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Strong organizational skills with the ability to multi-task.
- Experience: 2 years
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