Job Openings at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following positions below:

1.)  Manager - Quality Assurance and Compliance, Information Technology

Job ID: 2375
Job Location: Ikoyi, Lagos
Schedule: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager - Governance and Service Resilience
Division: Information Technology

Mission

• To lead, coordinate and supervise the planning and execution of quality assurance activities of the Information Technology division.
• To lead and supervise the implementation of IT governance structures in the execution of Audit, Risk, Compliance (ARC); process quality, project quality and other internal controls framework

Description

• Oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability for all IT deliveries, processes and vendor/partner management. 
• Ensure the Quality Strategy, Quality & Governance Framework and Quality plans support continuous improvement and the delivery of high standards of IT services to business needs. 
• Develop, implement, and manage processes to ensure that products meet the required specifications for quality, function, and reliability prior to delivery.
• Identify and set appropriate quality standards and parameters for products.
• Support Quality Management System (QMS) implementation activities within the IT division.
• Lead the implementation, monitoring and review of the Quality Strategy, Quality & Governance Framework and Quality plans in line with IT strategic focus, objectives and priorities.
• Communicate quality standards and parameters to QA team, product development team, and other appropriate staff.
• Liaise with Quality Assurance (QA) personnel to ensure that Quality Assurance processes are implemented and adhered to within the IT 
• Prepare and evaluate QA reports and make recommendations for best practice and facilitate the identification of solutions.
• Update QA review work programs/checklists promptly, frequently and appropriately for the various processes and activities within the IS function.
• Responsible for the development and delivery of quality KPI scorecards/dashboards by working with all IT units to develop appropriate quality metrics and indicators to promote continuous improvement in the quality delivery to support business needs 
• Review and approve the QA assessment reports of QA personnel.
• Lead in the management of IT Audit, Risk and Compliance framework and activities
• Review the recommendations of the internal audit and fraud exercises as they relate to IT policies, standards and guideline and ensure accountability from the audit or risk owners.
• Support the implementation of internal and external audit recommendations that affect IT division and ensure closure of all open audit and risk findings.
• Actively engage with internal and external stakeholders to ensure the IT divisional performance is maintained in delivering all aspects of Quality Improvement 
• Create and maintain a catalogue of existing Services offered by the organization
• Lead the negotiation of Service level agreements with vendors and partners and monitoring to ensure agree service levels are met

Requirements
Education:

• First Degree or HND in Electrical / Electronics, Computer Engineering or IT related discipline.
• Professional Certification in of any or the combination of the followings: ITILv4, COBIT, TOGAF, PMP, SCRUM, Agile, CISA, ISO 9001, ISO 27001, CGEIT.
• Fluent in English 

Experience:
6 - 13 years of experience which includes:

• Minimum of 5 years progressive experience with a large organization within any of the following industries: Tech, Telecoms, Banking, FMCG or Technology Consulting with high level experience in the implementation of IT governance in the execution of audit, risk, compliance (ARC);  process quality, project quality and other internal controls framework, Service level management and Partner/Vendor management
• Minimum of 3 years experience in supervising/managing others
• Experience in Information Systems audit or a similar role.
• Experience of business and technical risk assessment, controls design and testing for various Information Services systems and processes.
• Experience in Vendor and partner management.
• Experience in quality control framework for managing software or product development.
• Experience in the implementation of IT governance structures in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework.
• Experience in Service level management (SLA) and Operational level management (OLA).
• Experience in service monitoring, reviews and reporting.
• Working experience in managing product development/Systems engineering and IT operations.
• Experience working and collaborating with senior organizational stakeholders to achieve over-arching IT objectives.

Application Closing Date: 29th March, 2023 at 10:59 PM.

Click here to apply online

2.) Analyst - Quality Assurance Projects, Information Technology

Job ID: 2335
Job Location: Ikoyi, Lagos
Schedule: Full-time
Job Category: MTN Level 2
Reports To: Manager - Quality Assurance and Compliance
Division: Information Technology

Mission

• To coordinate, manage and be accountable for the implementation of IT governance structures in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework.

Description

• Support Quality Management System (QMS) implementation activities within the IT division.
• Coordinate, manage and be accountable for the implementation, monitoring and review of IT Governance Framework and Quality plans in line with IT strategic focus, objectives, and priorities.
• Communicate quality standards and parameters to QA team, product development team, and other appropriate staff.
• Liaise with QA personnel to ensure that Quality Assurance processes are implemented and adhered to within the IT division.
• Prepare and evaluate QA reports and make recommendations for best practices and facilitate the identification of solutions.
• Liaise with IT process owners to ensure that governance processes are implemented and adhered to within the IT division.
• Develop, implement, and manage IT projects to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Identify and set appropriate quality standards and parameters for products and software development.
• Update QA review work programs/checklists promptly, frequently and appropriately for the various processes and activities within the IT function.
• Coordinate and review IT policy, process and procedure; identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency. 
• Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IT function and lead quality assurance team in delivering reliable services.
• Participate in process, project and internal audit activities initiated by internal or external auditors to assure quality of IT solutions according to defined standards and metrics.

Requirements
Education:

• First Degree or HND in Electrical / Electronics, Computer Engineering or IT related discipline.
• Professional Certification in any of the Following or combination (will be an added advantage): ITIL, PMP, SCRUM, Agile,  TOGAF, COBIT, Six SIGMA. 
• Fluent in English .

Experience:
3 - 7 years of experience which includes:

• Minimum of 5 years progressive experience within a large organization in any of the following industries: Banking, FMCG, Telecoms or Technology Consulting with high level experience in the implementation of IT governance in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework
• Prior experience in managing product development/Systems engineering and IT operations
• Experience in establishing and maintaining quality control framework for software development covering Agile SDLC and Hybrid Projects (Waterfall/V-model SDLC + Agile SDLC (Scrum, Scrumban, Kanban, Scaled Agile etc.)
• Experience in Software Development and Testing covering Agile SDLC and Hybrid Projects (Waterfall/V-model SDLC + Agile SDLC (Scrum, Scrumban, Kanban, Scaled Agile etc.)
• Experience in business and technical risk assessment, controls design and testing for various Information Services systems and processes

Application Closing Date: 29th March, 2023 at 10:59 PM.

Click here to apply online

3.) Analyst - Quality Assurance Processes, Information Technology

Job ID: 2336
Job Location: Ikoyi, Lagos
Schedule: Full-time
Job Category: MTN Level 2
Reports To: Manager - Quality Assurance and Compliance
Division: Information Technology

Mission

• To coordinate, manage and be accountable for the implementation of IT governance structures in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework.

Description

• Support Quality Management System (QMS) implementation activities within the IT division.
• Review and action the recommendations of the internal audit function as they relate to IT policies, standards, and guidelines.
• Coordinate and review IT policy, process, and procedure; identify process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency. 
• Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IT function and lead quality assurance team in delivering reliable services.
• Coordinate, manage and be accountable for the implementation, monitoring and review of IT Governance Framework and Quality plans in line with IT strategic focus, objectives, and priorities.
• Liaise with IT process owners to ensure that governance processes are implemented and adhered to within the IT division.
• Ensure that Quality Assurance processes are implemented and adhered to within the IT division.
• Perform root cause analysis of QA related problems and device corrective and preventive actions. 
• Prepare quality documentation and reports, collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.
• Revalidate and maintain database of records, data and information in relation to quality assurance within the IT Division, ensuring easy access and retrieval of information.
• Participate in process, project and internal audit activities initiated by internal or external auditors to assure quality of IT solutions according to defined standards and metrics.

Requirements
Education:

• First Degree or HND in Electrical / Electronics, Computer Engineering or IT related discipline.
• Professional Certification in of the Following or combination (will be an added advantage): ITIL, PMP, SCRUM, Agile,  TOGAF, COBIT, Six SIGMA.
• Fluent in English .

Experience:
3 - 7 years of experience which includes:

• Minimum of 5 years progressive experience within a large organization in any of the following industries: Banking, FMCG, Telecoms or Technology Consulting with high level experience in the implementation of IT governance in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework.
• Experience in Information systems process governance, controls self-assessment and continuous monitoring.
• Experience in quality control framework for managing software development
• Experience of business and technical risk assessment, controls design and testing for various Information Services systems and processes.

Application Closing Date: 29th March, 2023 at 10:59 PM.

Click here to apply online

4.) Senior Manager - Cyber Security and IT Assurance (Internal Audit and Fraud Management)

Job ID: 2049
Job Location: MTN plaza, Ikoyi, Lagos
Schedule: Full-time
Job Category: MTN Level 3H
Reports To: General Manager Internal Audit & Forensic Services
Division: Internal Audit and Forensic Services

Description

• Define and implement processes and technologies for threat and vulnerability management, threat and risk assessment, and metrics supporting our information security program’s health and performance.
• Manage the team to design, build and implement reporting solutions which meet client and user requirements
• Bring greater standardization of methodologies, measures, visualizations and delivery tools for all reporting deliverables
• Understand and evaluate relevant IT & Cyber risks and controls designed to mitigate these risks to a level acceptable by IT management
• Conduct controls testing activities in areas such as Incident Management, Disaster Recovery, Change Management, Cryptography, Network Security and Identity & Access Management
• Coordinates Penetration Testing activities with third-party vendors and lead security assessments to help gauge how ongoing change management in our environment may expose us to internal or external risks.
• Understand end-to-end informational and data processes and flows, and works to protect the security, availability, integrity, confidentiality, and privacy of the data.
• Lead and coordinate activities relating to risk management, raising awareness and helping further develop the organization’s risk culture.
• Responsible for managing projects and monitoring the quality of work performed on IS and security-related engagements, including actively participating in the budget cycle, forecasting, monitoring and tracking functional and divisional expenditure
• Implement and maintain GRC policies and procedures based on ISO 27001 standard.
• Ensure that the Information Security Strategy is meeting the security and privacy needs of internal and external customers.
• Manage the creation, design and documentation of related processes and procedures to support the company to reduce risk and vulnerability exposure.
• Provide leadership, guidance, and management of the Cybersecurity and IT Assurance Audit Team, including building individual development plans and performance reviews.

Education

• Bachelor's in Engineering (B.Eng.) / BSc. Computer Science
• Relevant certifications such as CCSP, CISSP, CISA, SSCP, CISM and CASP+
• Fluent in English 

Experience:

• 9 - 17 years of experience which includes:
  • Minimum of 5 years experience in internal audit (specifically in cybersecurity, network and Technology audits), with experience in supervising others advantageous 
  • Minimum of 2 years in an information security team leadership position
  • Prior experience working in financial services, or other regulated or critical infrastructure sectors is preferred
• Experience with major audit firms an advantage
• Extensive knowledge of cybersecurity frameworks such as NIST CSF
• Extensive knowledge of compliance frameworks such as SOC, ISO, COBIT, and CMMC
• Knowledge of technical infrastructure, operating systems, networks, databases, and systems as they relate to IT Security and IT Risk.
• Proficiency in Microsoft Office suite applications with specific emphasis on Word, Excel, PowerPoint and Projects.

Application Closing Date: 24th March, 2023 at 11:59 PM.

Click here to apply online

5.) Analyst - Contract Delivery and Governance, Network

Job ID: 1422
Job Location: Ikoyi, Lagos
Schedule: Full-time
Job Category: MTN Level 2
Reports To:  Manager - Contract Delivery and Governance
Division: Network

Mission

• Oversee the performance of service vendors, TowerCo and other contractors to ensure they meet agreed-upon deliverables and maintain high quality standards. 

Description

• Perform Contract coordination and administration.
• Evaluate partner and Service provider performance reports for accuracy and consistency.
• Ensure proper alignment of Manage Services KPI and site categorization.
• Conduct exclusion claims review and validation.
• Ensure regular performance reports are received from MS Vendors and TowerCo etc.
• Monitor and report Contractual KPI, keep track of the values against Targets.
• Highlight and follow up with Manage Services on critical network areas for improvement.
• Build and maintain strong relationships with Vendors and other stakeholders.
• Review performance and governance of Manage Services Vendor and TowerCo

Requirements
Education:

• First Degree in Electrical Electronics, Computer Science or any related discipline.
• A certificate in project management is an added advantage.
• Fluent in English. 

Experience:
3 -  7 years experience which includes:

• 3 years experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization.
• Experience using data mining tools and reporting.
• Experience in vendor/contract management preferably in a managed services environment.
• Experience in Quality/performance/Operations/RF Optimization/Planning.  

Application Closing Date: 29th March, 2023 at 10:59 PM.

Click here to apply online

6.) Representative - Sales and Trade Development (Iwo, Oyo Sales and Distribution)

Job ID: 2412
Job Location: Ibadan, Oyo
Schedule: Full-time
Job Category: MTN Level 1
Reports To: Senior Manager - Sales and Trade Development (Oyo)
Division: Sales and Distribution

Mission

• To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationships between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions

Requirements
Education:

• First Degree preferably Social Sciences.
• Fluent in English.

Experience:

• 1 - 3 years experience which includes:
• Experience working in a medium-sized organization
• Sales & Marketing experience in a Fast Moving Consumer Goods environment

Application Closing Date: 29th March, 2023 at 10:59 PM.

Click here to apply online