Job Openings at Watu Credit

Watu Credit is a dynamic fast-growing non-bank finance company that harnesses technology to offer both secured and unsecured lending primarily via mobile services. Headquartered in Mombasa, Watu Credit aims to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner.

We are recruiting to fill the following positions below:

1.) Process Analyst

Job Location: Nigeria
Employment Type: Full Time
Reporting to: Head of Process

Role Purpose

• Empower operating teams by driving efficiency, ensuring accountability and operational integrity.  You will create new processes and systems as well as improve existing ones.
•  The ideal candidate is a well-rounded, data-driven business person who excels in data analysis, project management, stakeholder management, and communication.

Key Responsibilities

• Achieve deep understanding of business needs and processes
• Engage business leaders on current processes, gaps, and anticipated changes
• Drive efficiency through process mapping and identification of opportunities
• Create systems for operating teams to use, primarily in Google Cloud Platform
• Provide initial training and support for operating teams until they are self-sufficient
• Design and conduct experiments to quantitatively identify best practices

Qualifications (Required):

• SQL
• Spreadsheet management

Qualifications (Preferred):

• University Degree in a quantitative field:
  • Computer Science, Actuarial Science, Engineering, Statistics, Econ, Math, MIS
• Dashboarding
• Python.

Click here to apply online

Note: Only shortlisted candidates will be contacted.

2.) IT Administrator

Job Location: Lagos
Employment Type: Full Time

Description 

• As an IT Administrator, you will be responsible for supporting operations in the company within the framework and policies of the IT department as well as the vision and values of Watu.
• The IT Administrator's  position is to work with escalated tickets and solution requests that needs attention as well as to maintain system or software administration, network infrastructure and hardware maintenance and set up scopes. This role is critical as this individual affects the capabilities of smooth and continuous business operations.

Responsibilities & Duties

• Responsible for support and maintenance of company computer systems: Troubleshooting problems, configuring hardware and software, implementing and adapting new tools and startups.
• Implementation and maintenance of the network infrastructure and administration of the environment such as routers, switches, firewalls and others.
• Implementation and maintenance of the network infrastructure and endpoint safety.
• Performing regular HW and SW inventories and assessments of employee/ department/ management needs, evaluation of the administration and user rights, performance tests.
• Completing system installs and upgrades. installing new systems and implementing upgraded as needed. Conducting consistent analysis of a company's computer systems to determine if existing components meet the company's needs and perform upgrades or updates as needed.
• Technical support and maintenance of the office equipment - such as printers, scanners, and peripherals
• Support the local call center system and following up with structure integration and troubleshooting in the company's call center system solution.
• Adjusting and setting up ICT policies and procedures for the company and departments
• Work closely with management in relevant IT project management - budgeting, pipelining, distribution of tasks, team alignment, follow ups and reports.
• Investigation and implementation of new tools and systems according to department and process needs
• Keeping up with data analysis and incident reports.
• Working hand in hand with the Head of IT, IT department and other involved departments as well as third parties in order to reach the set objectives.

General:

• Follow company and IT department internal policies 
• Prepare internal reports. 

Qualification
Education Level:

• Degree in IT or relevant field 

Experience:

• Minimum of two (2) years of experience in IT
• Minimum of one (1) year of experience in a similar role of system or IT Administrator

Technical Skills:

• Knowledge of hardware maintenance and troubleshooting technical and MS issues
• Hands on experience with network infrastructure and configurations.
• Hands on experience with network cabling and assembly/ connection of different types of HWs
• Proficient with google products (Sheets, Docs, Slides, Drive), ability to use those tools for analytics and optimization of tasks and processes.
• Experience and skills with Active Directory/ MS Server
• Understanding of methodology of IT standards and SW/data safety.
• Proficiency with google workspace and/or Google Cloud products, ability to use those tools for administration, analytics, creation and optimization of processes.
• Experience and skills with Data Studio will be considered as an advantage.
• Experience with project management tools, such as Jira, Gitlab, Spiceworks and others will be considered as an advantage.

Click here to apply online

3.) Sales Representative

Job Location: Ikeja, Lagos
Employment Type: Full Time

Description 

• The Sales representative will be responsible for communicating the benefits of a Watu Simu in order to drive sales.
• S/He will serve as the point of contact between Watu Simu and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.

Responsibilities and Duties

• Drive sell out (increase in business revenue).
• Drive sell out by conversion of cash customers to credit)
• Increase in revenue through increased credit conversions within the stores

Route Management:

• Ensure effective and efficient route compliance
• Increase of store coverage by 12 new stores per month to increase the Simu universe

Effective Operational and relationship management:

• Build sound relationships with all customers, dealers/ store owners based on mutual trust and goodwill.

Competition market sensing:

• Provide continuous feedback as per client requirements (competitor activities, promotions, incentives, innovations, pricing, planograms)

Training:

• Identify training needs and escalate to trainer for action (including refreshers for stores that are finding difficulties in maintaining sell out

Reporting:

• Update WoW store performance and identify key indicators to increase sell out
• Check on store capacity and stock status for appropriate Simu sell out
• Report back on VOC in a timely manner for quick fix to be implemented
• Timely reporting of stock outs
• Monitor in-store pricing
• Monitor competitor’s new innovations and Market sensing
• Resolve red flag issues and report to management when unable to resolve

Display Management:

• Push to maximize Watu Simu in store visibility
• Negotiate for Prime/Front Space to maximize on visibility of Watu Simu retail elements
• Negotiate POS material placement with store owners/managers
• Ensure neat and clean display with a customer journey driven by CTA
• Check accurate pricing, promotional pricing, competitor pricing
• Ensure all company assets are maintained according to company policy
• Manage discretionary giveaways to ensure optimum return on investment
• Identify in-store cross-merchandising opportunities with OEM partner

Effective self-management:

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
• Plan and prioritize, demonstrating abilities to manage competing demands

Qualifications

• Minimum of a Diploma in a Business related field.
• At least 1 year of experience in sale will be an added advantage

Technical skills:

• Excel - basic

Behavioral skills:

• Integrity - take ownership of assigned people and tasks
• Empathy and advanced negotiation skills - ability to understand client and protect business interests at the same time
• Independent problem solver - proactive approach to everyday challenges
• Humility and motivation - We are looking for someone who does not misuse the authority and can motivate people in positive and forward thinking ways
• Result driven and hungry to be the best

People & Leadership Skills:

• Must adhere to the company code of conduct
• Embraces, leads and embeds change
• Motivates, coaches and develops others
• Clear Communication and active listening skills
• Must actively demonstrate the values of Watu
• Must lead, attend and participate in team meetings
• Strong Ethics and Standards.

Click here to apply online

4.) Finance and Administrative Assistant

Job Location: Ikeja, Lagos
Employment Type: Full Time

Description 

• We are seeking a diligent and detail-oriented Finance Assistant to join our dynamic team.
• The Finance Assistant will play a crucial role in supporting the finance department in day-to-day financial operations, ensuring compliance with organizational policies and procedures, and contributing to the overall financial health of the organization.

Responsibilities and Duties

•  Assist in the preparation of financial reports, including balance sheets, income statements, and cash flow statements.
• Process accounts payable and receivable transactions accurately and efficiently.
• Assist with employee expense reimbursements.
• Ensure compliance with financial regulations and internal policies.
• Assist with audits and provide necessary documentation and support.
• Reconcile bank statements and maintain general ledger accounts.
• Assist in the preparation and monitoring of budgets.
• Support the finance team in conducting financial analysis and forecasting.
• Maintain organized financial records and documentation.
• Provide administrative support to the finance and HR department as needed.

Requirements

• Bachelor's degree in Finance, Accounting, or related field.
• Previous experience in a finance-related role is preferred.
• Proficiency in Microsoft Excel and other accounting software.
• Good communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines.
• Knowledge of financial regulations and compliance standards.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• High level of integrity and ethical conduct.

Behavioral skills: 
Must demonstrate the following values:

• Customer Focus - deliver and maintain a high level of customer service with both our internal and external customers.
• Ownership - Treat Watu as your own company and make decisions that would benefit us all aligned with our company values - with a clear focus of delivering on the agreed KPIs.
• Respect - display respect and maintain respectful relationships within our Watu teams and our customers and partners.
• Integrity - operate openly and transparently with our teams, customers, and partners - Act with Integrity.
• Empowerment - Learn and grow with Watu. We empower our employees to be the leaders our people want to follow. We empower our employees by giving them the opportunities to learn and grow together. We empower each other by sharing knowledge and embracing a positive mindset.

People & Leadership Skills:

• Work together to create an environment that fosters teamwork and cooperation
• Attend training sessions offered to continuously improve skills and knowledge.
• Be proactive and self-motivated to achieve set Key Performance Indicators (KPIs).
• Recommend new ways of working to continuously improve efficiency, productivity and enhance both our internal and external customer experience.
• Keep updated on any changes in policies, schedules and product knowledge to the team.
• Attend and participate in team meetings.

Click here to apply online