Job Vacancies at ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIEMobisol and ENGIEPowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy.

ThePAYGosolar home systems are financed through affordable installments from $0.19per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Coted’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

We are recruiting to fill the following positions below:

1.) Administrative and Procurement Manager

Requisition ID:  12649
Job Location: Lagos
Employment Type: Full-time
Department: Finance
Reporting Line: Head, Finance & Admin
Job Grade: 15

Job Purpose / Mission

• To lead, manage and coordinate administrative and procurement functions and ensure that the office administration runs effectively and procurement management is cost effective.

Key Areas of Responsibilities

• Supervision of Admin department in general
• Automate the monitoring of various activities and contracts (Service / Maintenance)
• Provide reports to management on regular basis on the activities managed and cost cutting initiatives.
• Establish the SLAs for all service providers and suppliers and monitor its compliance.
• Ensure insurance policy is adhered to at all premises and premium charges paid promptly
• Ensure adequate records of fleet management/movement, and put in place policies/structures to guard against abuse
• Proper management and efficient utilization of stores
• Monitor, supervise and ensure safety measures are incorporated into all business office development
• Co-ordination and management of all administrative issues like hygiene, stationeries, & welfare
• Supervise all maintenance activities and maintain a regular schedule of maintenance
• Deliver all admin services in the most efficient manner to facilitate the functions of other departments
• Ensure administration staffs are trained on best practices in their roles
• Other duties as assigned
• Cost savings where ever possible by negotiating and identifying proper vendors.
• Preparation of purchase proposals for equipments.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Qualifications

• Hold a Diploma / Degree in Business / Administration.

Experience:

• Experience in financial analysis and decision making
• At least 7 years of working experience in administration with proven knowledge on procurement procedures and processes
• Experience in managing contracts with various vendors and ensuring the SLA is adhered too
• Excellent computer skills
• Good communication skills (both written and verbal)
• Self-motivated with the ability to meet project deadlines.

Language(s):

• English
• French or Portuguese is a plus.

Click here to apply online

2.) Commercial Operations and Strategy Manager

Job Location: Lagos
Employment Type: Full-time

Job Purpose

• The Commercial Performance & Strategy Manager will provide support to the Head of Commercial in developing the overall commercial & go-to-market strategy.
• The role is responsible for identifying the market opportunities, designing or updating the sales process to ensure a proper setup to achieve commercial targets.
• The role will also provide support to key commercial stakeholders with ad-hoc analysis and/or presentations of key account performance, regional trends, stakeholder management and overall commercial strategy and planning.
• This is an exciting role which requires understanding our customer base as well as the diversity of the Nigerian renewable energy and financial market.

Responsibilities
Commercial Strategy:

• Formulate appropriate revenue and volume strategies for EEA Nigeria aligned with seasonality and set goals.
• Collaborate with customer finance, products and marketing on messaging, pricing strategies, and business models to achieve revenue goals.
• Drive monthly sales revenue and volume forecasts aligned with annual goals and prevailing trends.
• Supervise field team incentives and remuneration, maintain clear and accurate records on monthly costs aligned with sales facilitation.
• Monitor the marketplace and analyze opportunities, providing competitive analysis, strategies and tactics.
• Develop the customer retention strategy and coordinate its implementation across sales channels, customer segments, marketing and communication.
• Output strategy to be implemented by Sales Managers that will drive business growth across all customer segments with shared accountability with the marketing and product functions.
• Provide strategic agility by proactively in taking an early view of future directions of markets and regions.
• Responsible for the training function of the sales team, ensuring that our curriculum is aligned with our overall commercial strategy.
• Support all Commercial Functions in the absence of HOD.

Business Intelligence, Reporting & Data Visualization:

• Develop effective business intelligence strategies and analytics / visualization solutions for Commercial, Departments when required, and broader strategic metrics for use by key decision makers (Country Director, Head of Commercial, Head of CF, Head of CX, etc.)
• Design, develop and own interactive Tableau dashboards to track key performance indicators, summarize sales and data trends, and to enable EEA Nigeria to manage and monitor their sales performance
• Generate regular reports including: (1) monthly sales performance reviews; (2) monthly war room content for country leadership (3) monthly reports to leadership; (4) quarterly “Deep Dives” on performance and other key topics; (5) other ad-hoc requests

Analytics, Insights & Monitoring:

• Monitor on an ongoing basis performance against key Commercial, Credit, CX, and other agreed metrics across EEA Nigeria, identifying improvement opportunities
• Conduct ad-hoc rigorous analysis (including statistical analysis and data modeling) to evaluate performance, to form new insights, to highlight areas for improvement, and to drive decision making and sales strategies
• Oversee analytics projects to extract, manage, and analyze sales data from multiple applications or sources (including SQL & field research)
• Work closely with the EEA Data Team to develop and validate predictive models, forecasts or other data tools for sales and customer service
• Provide support on broader analytical needs of the EEA Nigeria team, including analysis of pilots, interventions, sales operations or field research work
• Lead and manage industry reporting, competition reporting, or other external reporting, where opportunities exist
• Conduct quantitative and/or qualitative investigations to better understand customer expectations in a given segment, and to calculate market sizes
• Keep abreast of industry best practices and standards for performance analysis, reporting, etc.
• Support piloting and A/B tests across major commercial levers including pricing, team structure and commissions and scale best practices for commercial activities amongst country teams
• Analyse pilots and projects to determine their efficacy and potential for scale

Processes, Systems & Standards:

• Document and standardize business rules and definitions for key processes and Commercial/CF/CX metrics to ensure alignment of all stakeholders
• Work closely with other stakeholders and data users across the company to create and maintain controls systems and review standards which ensure data quality and prevent discrepancies
• Collaborate with data scientists, analysts and engineers to ensure and improve data availability, integrity, accuracy, and reliability

Knowledge and Skills

• Bachelor's Degree or higher in a quantitative subject such as Math, Statistics, Economics, Engineering, etc.
• More than 5 years of work experience in a strategy role, data analysis, financial modelling or statistics. 
• Exceptional analytical skills and ability to synthesize and interpret qualitative and quantitative data into practical strategy recommendations
• Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
• Excellent organizational skills and attention to detail
• Agility and innovation
• Exceptional judgement, problem-solving skills, and ability to “Think Big & Make it Happen” both independently and collaboratively
• Excitement about EEA’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa.

Click here to apply online

3.) Software Engineer

Requisition ID: 23748
Job Location: Lagos
Job type: Full-time

Job Purpose / Mission

• We are looking for a talented, self-starting software engineer to join the digital team to help deliver affordable solar power to emerging markets.
• This position offers a great opportunity to work alongside an elite team of engineers and business professionals and directly contribute to the success of a mission-driven company with social and environmental impact.
• Candidates will get the opportunity to work in a diverse technology stack at scale.

Responsibilities

• Contribute to the bi-weekly software planning sessions, together with product managers and engineers to discuss delivery time estimates, risks and key practical considerations (such as technical debt, feasibility at scale ….)
• Take requirements and deliver a complete solution subject to all engineering best practices, timeline considerations and potential dependencies in the software with minimal to no supervision.
• Develop complex software that optimally uses resources to best meet customer needs.
• Participate and contribute to architectural discussion on important areas of software that impact performance and reliability of our software. Identify and communicate risk in approaches or implementation details, assumptions, etc...
• Mentor junior engineers and provide technical guidance
• provide support where engineering intervention is required (e.g due to bugs or performance problems, on-call)

Experience and Skills
Required:

• At least 3 years of relevant experience
• Programming language proficiency in Ruby and mastery of Rails framework
• Good knowledge of object-relational mappers (and their implementation design patterns), No SQL, Mysql and storage options
• Strong knowledge of design patterns and OOP practices, TDD
• Strong API development and documentation experience
• Experience using observability and monitoring tools
• Working knowledge of good practices for computer and data security
• Experience with git: GitHub/Gitlab based source code management and deployment pipelines and best practice (CI/CD)
• Excellent written and verbal communication skills in English

Desired:

• Javascript and typescript proficiency with strong knowledge of one JS framework
• HTML4/5, CSS3, AJAX, Bootstrap along with strong knowledge of DOM
• Strong software engineering and architectural patterns background (MVC, MVP, CQRS, DDD, SOLID, hexagonal, Microservices)
• Knowledge of container and container orchestration
• Web and application Server backend management is a strong advantage and basic Linux server system administration.
• Good knowledge of web application security with standards such as OWASP
• Experience creating and maintaining scalable web applications in cloud context: elastic cache, distributed task processing, load balancing, containerization, clustering
• Good experience on high availability, observability and structured logging
• API design (REST, GraphQL, Apollo...)
• Knowledge of Amazon Web Services (AWS) and its services, such as, but not limited to, EC2 ,RDS, EBS, S3, Lambda functions

Qualifications

• Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science)

Click here to apply online

4.) Credit Operations Manager

Job ID: 12781
Job Location: Nigeria
Employment Type: Full-time
Department: Global Customer Finance
Reporting Line: Head of Credit Operations
Job Grade: 16

Job Purpose / Mission

• With EEA selling the lion’s share of its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance team supports all markets to manage the customer’s financial services journey and the credit cycle to deliver positive commercial outcomes and a positive customer experience.
• Within the Credit Operations Team of Global CF, we work on the standards, systems, tools and workflows used by our call centers, field teams and back-office teams to help support customer repayment.
• Credit Operations Managers within the Global Customer Finance department provide proactive, informed and results-oriented support to country Customer Finance departments (especially Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of targets, especially: strategic planning, performance monitoring & analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.

Main Responsibilities
Operational Excellence. The role is responsible to help inform the operating practice and ensure the adequacy of processes, systems, tools and team capacity in each EEA market to execute across the credit cycle:

• Standards, Policies & Procedures. Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other core materials related to how our markets should manage credit operations routines and workflows within your area of subject matter expertise. Give material input to SOPs and standards developed by others within Global Customer Finance, or within other departments which relate to the customer journey and credit cycle.
• Digital System & Tools. Materially support in translating Credit Operations workflows and standards to our Digital infrastructure including defining and prioritizing the business requirements for rules, features and workflows for internal mobile applications, call center tools, the account loan management system, and back-end data management platforms.
• Training, Performance Management and Incentives. Support the translation of credit operations processes and the escalation framework into global guidelines or standards on training materials, performance benchmarks and targets, and incentive and commission structures.
• Localization & Configuration: Provide direct support to countries to localize strategies, processes and standards related to credit operations and the escalation framework, and support in documentation of configuration requirements for technical teams.
• Standards Adoption. Provide support in change management and adoption of new standards, tools and practices being rolled out for credit operations workflows. Support country Credit teams to act in accordance with EEA’s credit operations policies, standards and best practices.
• Innovation. Where appropriate, lead or support in process design, piloting and scaling of new operations or workflow standards, tools, and other innovations in the credit cycle.

Country Level Planning & Implementation:

• Action Plans: Provide direct support to EEA markets on regular action plan development, including identification and prioritization of improvement areas, evaluation of current and future capacity requirements, and planning for adoption of global standards and tools.
• Turnaround Scenarios: Where needed, provide focused attention and support to underperforming countries in turnaround scenarios, including situation analysis, prioritization of interventions, alignment on key milestone dates and performance improvement indicators, and general implementation and tracking of progress.
• Annual Planning: Contribute materially to the annual strategic planning process for the EEA Customer Finance department and at the country level regarding credit operations.
• General Implementation: and implementation, especially for those markets with limited planning or execution capacity or where implementation is dependent on Global tools and systems. Ad hoc analysis or generation of tools, etc.
• Day-to-Day Support & Troubleshooting: Provide material support, backstopping and troubleshooting both for day-to-day credit operations and change management.

Monitoring, Analysis & Insights:

• Performance Reporting. Support the design and implementation of reporting which provides real-time, accurate views of activities across the credit cycle, and which supports credit workflow monitoring and team or individual performance management.
• Performance Analysis. Conduct regular analysis of credit operations, driving insights for decision makers. This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance and capacity, analyzing process efficiency and effectiveness, or more generally evaluating pain points and opportunities in workflows and the customer journey.

Compliance Monitoring:

• Best Practices and Insights. Regularly share information on better and best practices, case studies or other insights which can inform strategies.
• Cross-Functional Service Level Monitoring. Support monitoring of cross-functional processes or services (such as the sales process, resolution of technical product issues, etc.) which impact repayment or credit operations effectiveness. Work with stakeholders to close material and persistent operational or service gaps, where identified.
• Ad Hoc Research & Analysis. In partnership with Country teams and global departments, support and in some cases lead ad-hoc or ongoing research & analysis related to credit operations, the customer journey in the credit cycle, and team member performance and or user experience. Analyze or incorporate broader market and industry data, insights and benchmarks as appropriate.

Fostering Credit Leadership & Culture:

• Credit Culture. Foster a strong credit culture and understanding of credit principles in the organization, particularly through training and capacity development, use of case studies, and facilitation of Credit Circles, workshops and other forums.
• Leading Leaders. Recognize, empower, mentor, challenge and encourage country leaders and managers in areas related to credit strategy and credit operations. Share your knowledge, encourage innovation, and give meaningful feedback. Apply a growth mindset and cultivate the same in credit leaders and managers in country.
• General Capacity Development. Directly support capacity development areas for global and country teams on credit operations topics, including (where requested) direct support on recruitment & onboarding and general support on development of training standards for specific Credit Operations standards and in general for credit topics covered within MySol Academy

Cross-Functional Stakeholder Management:

• Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, with open and effective lines of communication, and strong empathy for our internal customers. Support our regular forums of country support calls, workshops and the Credit Circle, regular forums with global departments as needed.
• Internal Advocacy. Represent the Customer Finance’s credit operations perspective vis-à-vis Digital, Data, Finance, Sales and/or other Group functions and/or third parties and partners. Advocate for support of Credit Operations priorities across global departments as needed.

Qualifications

• University degree required. Degree in business, engineering, economics, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping/ optimization; Six Sigma, microfinance or credit management, SQL, data visualization) is a plus.

Skills:
Experience:

• 5+ years of professional experience in a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 3+ years of domain experience in credit-related project management, credit operations, other data-smart lending operations based on commercial principles; exposure to individual micro lending technology is a plus.
• Can-do attitude, with a knack for problem solving and tackling big challenges that require both team collaboration and individual perseverance.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable insights.
• Detail-oriented, with an ability to help others check their work and maintain a high level of quality.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across various business functions and units, and across a variety of cultural contexts.
• High level of professional curiosity; high level of interest in how to make processes and systems work to their best level and an aptitude to investigate and crosscheck information before acting on it.
• Strong and confident communicator who is equally capable of asking for support and guidance as well as sharing feedback, information, and knowledge with others.
• Familiarity with the nature of our customer base and the challenges faced by our customer-facing teams.

Click here to apply online