Job Vacancies at Food Delivery Service

Food Delivery Service focused on giving customers the best possible experience & elevating the way they eat with delicious & affordable meals, delivered quickly.

We are recruiting to fill the following positions below:

1.) Front Desk Representative

Job Location: Lagos
Employment Type: Full-time

Job Summary

• As a Front Desk Representative, you will serve as the first point of contact for customers arriving for order pick-up. 
• You are expected to provide a warm, friendly, and professional welcome while assisting with order placements, answering questions about the app and menu, resolving issues, and ensuring a smooth and satisfying customer experience.

Key Responsibilities
Customer Interaction & Support:

• Greet and welcome customers warmly upon arrival at the front desk.
• Provide assistance with order placement, menu inquiries, app navigation, and payment procedures.
• Offer menu recommendations based on customer preferences.
• Resolve customer complaints professionally and effectively, especially those received via the Front Desk WhatsApp line.
• Assist customers in troubleshooting technical issues related to the food delivery app or website.
• Escalate complex issues to relevant departments and follow up to ensure resolution.
• Identify opportunities to upsell or cross-sell menu items, promotions, or special offers.

Order Management & Fulfillment:

• Ensure all customer orders are accurately recorded and prepared according to requirements.
• Confirm payments and address any payment-related issues promptly.
• Monitor and manage the kitchen dashboard to track order progress.
• Receive and document all recall orders, ensuring proper communication with kitchen CS/logistics teams.
• Ensure the timely and accurate dispatch of completed orders to delivery riders.

Team Collaboration:

• Collaborate closely with the inbound customer service team, kitchen staff, and delivery personnel to ensure smooth and timely service delivery.
• Provide constructive feedback and suggestions to improve customer experience and operational efficiency.

Operational Duties:

• Maintain cleanliness and hygiene of the front desk and reception area to provide a safe, comfortable experience for customers.
• Stay informed on all menu offerings, preparation methods, and any updates or changes.
• Continuously learn and stay current with technology updates and industry trends.
• Perform other related duties as assigned by management.

Requirements

• Candidates should possess an NCE / OND qualification with 2 years of experience.
• Strong interpersonal and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in using food delivery apps, dashboards, and messaging platforms like WhatsApp.
• Detail-oriented with excellent problem-solving abilities.
• Customer-focused with a proactive and positive attitude.
• Team player with strong collaboration skills.

Application Closing Date: 15th May, 2025.

Method of Application
Interested and qualified candidates should send their CV to: career@getfoodcourt.com using the Job Position as the subject of the email.

2.) Customer Support Associate (Inbound)

Job Location: Lagos
Employment Type: Full-time

Key Responsibilities
Customer Engagement & Communication:

• Respond to customer inquiries via phone, email, or chat in a prompt, professional, and efficient manner.
• Assist customers with order placement, menu inquiries, delivery updates, and general service questions.
• Provide detailed information about menu items, ingredients, allergens, and acceptable modifications.
• Guide customers through the ordering process, app navigation, and payment procedures.
• Proactively engage with customers to gather feedback, suggestions, and testimonials.
• Build strong, trust-based relationships with customers through personalized and friendly service.

Issue Resolution & Escalation:

• Resolve customer complaints and concerns to ensure satisfaction.
• Track and update order status, notifying customers of any changes or delays.
• Collaborate with kitchen and delivery teams to ensure accurate and timely order fulfilment.
• Escalate complex or unresolved issues to the appropriate teams and follow up until resolution.
• Troubleshoot and assist with technical issues related to the delivery app or website.

Operational Support & Accuracy:

• Monitor and manage online platforms, handling incoming orders and inquiries efficiently.
• Ensure all order details—including address, delivery instructions, and special requests—are correct.
• Maintain accurate documentation of customer interactions, issues, and resolutions in the support system.
• Collaborate with logistics and operations teams to find and implement effective solutions.

Knowledge Management & Product Expertise:

• Develop and maintain an in-depth understanding of the company’s menu, ingredients, preparation methods, and delivery policies.
• Stay current on menu updates, seasonal offerings, and promotional changes.
• Maintain a comprehensive internal knowledge base for quick and accurate customer support.

Sales & Feedback:

• Identify opportunities to upsell or cross-sell menu items, promotions, or special offers.
• Provide actionable feedback and insights to improve customer support strategies, product offerings, and operational efficiency.

Team Collaboration:

• Work closely with kitchen staff, delivery riders, and marketing personnel to ensure a smooth, seamless customer experience.
• Participate in cross-functional initiatives to improve workflows and resolve recurring issues.
• Perform other related duties as assigned by management

Requirements

• Interested candidates should possess an HND / Bachelor`s Degree with 3 years of work experience.
• Strong verbal and written communication skills.
• Customer-focused with a proactive problem-solving attitude.
• Ability to multitask in a fast-paced environment.
• Familiarity with food delivery platforms and basic technical troubleshooting.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to new technologies and systems.
• Prior experience in customer support, food service, or logistics is an advantage.

Application Closing Date: 13th May, 2025.

Method of Application
Interested and qualified candidates should send their CV to: career@getfoodcourt.com using the Job Position as the subject of the email.

3.) Lead Product Designer 

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Lead the product design team, fostering a collaborative, innovative, and high-performance culture.
• Define and implement design strategies aligned with the company’s objectives and user needs.
• Collaborate with product management and engineering teams to ensure designs are feasible and align with technical constraints and business goals.
• Guide the design process, from research and conceptual sketches to high-fidelity designs and prototypes.
• Conduct and oversee user research to validate concepts and understand user needs, behaviors, and pain points.
• Establish and promote design guidelines, best practices, and standards to ensure design quality and brand consistency across products.
• Mentor and develop team members, providing feedback and opportunities for growth. - Present design concepts to stakeholders and articulate design decisions clearly.
• Stay abreast of industry trends, tools, and technologies that can enhance the design process and output.

Qualifications

• 4+ years of experience in product design with a strong portfolio showcasing your work.
• Proven experience leading a design team and collaborating with cross-functional teams.
• Expertise in design and prototyping tools (e.g., Sketch, Figma, Adobe XD, InVision).
• Strong understanding of user-centered design and UX principles, with the ability to translate user research and usability testing into design decisions.
• Excellent visual design skills with an eye for detail, typography, and color.
• Strong communication and presentation skills, with the ability to articulate design concepts and decisions to a wide range of audiences.
• Experience in conducting user research and usability testing.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Application Closing Date: 14th May, 2025.

Method of Application
Interested and qualified candidates should send their resume and portfolio to: Careers@getfoodcourt.com using the Job Position as the subject of the email.

4.) Kitchen Assistant

Job Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Job Description

• Food Preparation: Assist in the preparation of ingredients, such as chopping, slicing, and portioning, as directed by the chefs or cooks.
• Assembly and Plating: Help in assembling and plating dishes, ensuring they meet presentation standards and portion sizes. Ensure that all food items are ready for delivery or pickup
• Cleanliness and Sanitation: Maintain a clean and organized workspace, following all food safety and hygiene guidelines. This includes washing dishes, cleaning utensils, and sanitizing kitchen surfaces regularly.
• Stock Management: Assist with the organization and rotation of food stock, including ingredients, supplies, and perishables. Notify the kitchen manager or chef when supplies are running low.
• Equipment Maintenance: Ensure that kitchen equipment, such as ovens, stoves, grills, and food processors, are in good working condition. Report any issues to the maintenance team for prompt repair.
• Waste Management: Properly dispose of kitchen waste, including food scraps, packaging, and trash, following waste disposal guidelines and recycling practices.
• Team Collaboration: Work closely with chefs, cooks, and other kitchen staff to assist in the smooth operation of the kitchen. Be willing to take on additional tasks or responsibilities as needed.

Application Closing Date: 14th May, 2025.

Method of Application
Interested and qualified candidates should send their CV to: Careers@getfoodcourt.com using the Job Position as the subject of the email.