Job Vacancies at TNL Pharmaceutical Company

TNL Pharmaceutical company is one of the leading pharmaceutical in Nigeria and we are recruiting to fill the following positions in Abuja, Benue, Delta, Gombe, Kogi, Abia, Akwa Ibom, Anambra, Cross River , Ebonyi, Edo, Enugu, Lagos and Taraba

We are recruiting to fill the position below:

1.) Customer Service Officer

Job Locations: Igando, Lagos & Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in person
• Resolve customer complaints and issues promptly and professionally
• Provide accurate information about products, services, and policies
• Process orders, forms, applications, and requests
• Maintain customer records and update account information as needed
• Escalate unresolved issues to the appropriate department or supervisor
• Collaborate with team members to improve overall customer satisfaction

Requirements

• High School Diploma or equivalent (additional qualifications in customer service or administration are a plus)
• Previous experience in a customer service or front-desk role preferred.
• 2 to 3 years of experience as a Medical Sales Representative
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work under pressure
• Computer literacy.

Application Closing Date: 20th June, 2025.

Method of Application
Interested and qualified candidates should send their CV and cover letter to: tnlrecruitment01@gmail.com using the Job Position as the subject of the mail.

2.) Demand Generation Manager

Job Locations:  Abuja (FCT) and Igando - Lagos
Employment Type: Full-time

Job Responsibilities

• Coordinate sales activities within the region to achieve the agreed sales budgeted value on a monthly basis in line with the company’s objectives and procedures
• Work with the available resource to ensure all demand generation activities planned out at the beginning of every month for General hospitals, Private clinics, Pharmacist, Laboratories and trade associations are achieved.
• Identifying, qualifying, and securing business opportunities; coordinating business demand generation activities; developing customized targeted sales strategies
• Building business relationships with current and potential clients (i.e. Distributors, Prescribers and other sales stakeholder) to ensure the overall financial target of the company is met.
• Understanding customer and prescriber needs and offering solutions and support; answering potential questions and follow-up call questions; responding to client requests for proposals.
• Management of the customer relations desk to achieved desired customer satisfaction and expected volumes of focus products are achieved.
• Collaborating with sales and leadership to secure, retain, and grow accounts
• Creating informative presentations; presenting and delivering information to potential customer and prescriber at meetings, industry exhibits, trade shows, and conferences
• Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information
• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
• Maintaining a pipeline of all sales administration using CRM software
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
• Develop incentive plans that will encourage the entire staff network towards meeting the overall business objectives.
• Prepare the monthly report to clearly indicate the company position in relation to set goal and targets towards achieving desire growth plan
• Partake in the development of the Global Sales Budget from the regional sales budget cascaded into monthly forcast
• Cooperate with the Marketing department in developing marketing plan and ensure necessary supports are provided by the sales personnel to achieve the desired objectives.
• Develop the training need and organize relevant on-the-job training for sales and marketing personnel to ensure improvement in individual performances.
• Manage the New Product Development program to ensure robust products are developed to move the company to the expected financial turnover.
• Continuously monitor and develop necessary policy for the sales activities to ensure all transactions are conducted with zero fraudulent and no-unethical incidence.
• Develop and review SOPs relating to Business Development processes to ensure necessary systems are in place to ensure business integrity and consistency.
• Partake in periodic demand and supply review meetings to ensure effective product availability.
• Any other job related responsibilities as may be assigned from time to time.

Qualifications and Requirements

• B. Pharm., B.Sc/HND Biochemistry or Science related course (MBA desired)
• Not less than 6 years of experience.
• Must be computer literate.

Application Closing Date: 15th June, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: tnlrecruitment01@gmail.com using the Job Position as the subject of the mail.

3.) Medical Sales Representative

Job Location: Igando, Lagos
Employment Type: Full-time

Job Responsibilities

• Detailing of company products to Health Care professionals: doctor’s pharmacist, nurses etc. to ensure set of planned objectives are achieved
• Ensuring the achievement of sales and products target for assigned respective region, territory and areas.
• Ensuring proper implementation of marketing activities such as focus group meetings, clinical meeting and presentations, Lab Forums, Distributor’s Forum and any other scientific based presentations to all Hcp’s.
• Organizing conferences for doctors and other Hcp’s to achieved planned objectives.
• Building/developing brand kol (Key opinion leaders) at all designated territory/region. Ensuring the scientific updating of the kol on recent informations about company brands and engaging them on prescription generating.
• Keeping detailed records of all contacts; (Customer’s data base) for Hospitals, Clinics, Pharmacies and other assigned customer.
• Reaching (and if possible exceeding) annual sales targets;
• Planning work schedules and weekly and monthly itinerary, collaboratively with Institution Managers.
• Reporting competitor activity and competitors’ products;
• Maintaining knowledge of new developments in Government Regulations, anticipating potential negative and positive impacts on the business and adapting strategy accordingly;
• Regularly attending company meetings, technical data presentations and briefings;
• Keeping up-to-date with the latest clinical data supplied by the company, and interpreting, presentation and discussing this data with health professionals during presentations;
• Developing strategies for increasing opportunities to meet and talk to contacts in the medical and health care sector
• Managing debt in the region-Staying informed about the activities of health services in a particular area.

Requirements

• Candidates should possess a B.Pharm, B. Med. or other related health qualification
• Must have 3 years of experience in pharmaceutical Sales and Marketing.
• Must be computer literate.

Application Closing Date: 15th June, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: tnlrecruitment01@gmail.com using the Job Position as the subject of the mail.