Lead, Client Experience Job at Pixels Digital Limited

Pixels as an organization came into existence at a time when Digital Photography was barely introduced or even acknowledge. The need for instant pictures with excellent quality needed to be satisfied.

We are recruiting to fill the position below:

Job Position: Lead, Client Experience

Job Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities

• Oversee the entire client journey, from inquiry to post-delivery follow-up.
• ?Ensure seamless communication and satisfaction at all client touchpoints.
• Coordinate events from post-planning to final delivery
• Ensure seamless operations during events and in the studios
• ?Manage client feedback, complaints, and resolution processes professionally.
• ?Train and supervise front-desk/client service and customer-facing staff to ensure excellence
• Collaborate with the creative, marketin and operations teams to meet client expectations and deliver a memorable client experience
• Track client satisfaction metrics and suggest improvements.
• Come up with various strategies to grow revenue and improve customer satisfaction.

Requirements

• Bachelor’s degree or equivalent in Communications, Business, or related fields.
• ?Minimum of 2 years of experience in customer service or client relations (preferably in a creative or service industry).
• ?Excellent communication and interpersonal skills.
• ?Strong problem-solving ability and emotional intelligence.
• ?A passion for client satisfaction and brand loyalty.

Salary
N103,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: pixels.hr1@gmail.com using the Job Position as the subject of the mail.