Logistics & Customer Support Officer Job at Future Moves Recruitment Agency

Future Moves Recruitment Agency (FMR Agency) is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization.

We are recruiting to fill the position below:

Job Position: Logistics & Customer Support Officer
Job Location: Enugu
Employment Type: Full-time

Job Summary

• The Logistics Officer & Customer Support is responsible for coordinating cargo movement, tracking shipments, ensuring timely delivery, and providing support to customers throughout the shipping process. 
• This role combines logistics operations with client service to ensure smooth handling and high customer satisfaction.

Key Responsibilities

• Coordinate cargo pickup, transport, and delivery activities
• Track shipments and provide regular updates to clients
• Respond to customer inquiries, resolve complaints, and ensure satisfaction
• Liaise with carriers, drivers, and logistics partners to ensure efficiency
• Maintain records of cargo movements and customer interactions
• Prepare and manage shipping documents, including waybills and invoices
• Ensure compliance with customs and transportation regulations
• Support the operations team with scheduling and documentation

Qualifications

• Bachelor’s degree or diploma in Logistics, Business Administration, or a related field
• 1–3 years of experience in logistics or customer service (cargo industry preferred)
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office and logistics tracking systems
• Ability to work in a fast-paced, deadline-driven environment

Salary
N80,000 Monthly.

Method of Application
Interested and qualified candidates should send their CVs to: recruiter.b@fmragency.com using the Job Position as the subject of the mail.