Maintenance Officer Job at Hugo

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Position: Maintenance Officer

Job Location: Nigeria

Key Responsibilities

• Actively engage in the hands-on management of facility operations, prioritizing maintenance, repairs, and troubleshooting to uphold operational efficiency.
• Enforce rigorous facility management policies, procedures, and standards, emphasizing proactive maintenance approaches.
• Provide oversight and guidance to Technicians, fostering a culture of technical proficiency and efficiency in maintenance tasks.
• Conduct regular hands-on inspections to assess facility conditions; promptly address maintenance issues, and minimize downtime
• Direct procurement efforts for maintenance supplies, equipment, and services, focusing on cost-effective solutions and vendor relationships.
• Ensure strict adherence to health, safety, and environmental regulations, integrating best practices into all maintenance activities.
• Develop and oversee budgets for maintenance operations, leveraging technical expertise to optimize resource allocation and cost-effectiveness.
• Collaborate closely with other units [within the department] to address facility-related needs, offering technical expertise and support as required.
• Lead emergency response efforts, swiftly resolving facility-related issues to maintain operational continuity.
• Maintain meticulous records of maintenance activities, including troubleshooting steps, cost-saving measures, inventory of assets, and vendor interactions, to inform decision-making and audits.
• Oversee facility maintenance scheduling, record-keeping, and reporting systems, ensuring accurate documentation and compliance.
• Supervise and coordinate security management protocols, including access control, monitoring, and response to incidents.
• Implement and manage facility shutdown and restart processes, ensuring operational integrity, safety compliance, and minimal disruption.
• Ensure the company derives full value from every maintenance repair expenditure by diligently overseeing repair works, verifying quality of output, and ensuring compliance with approved standards.

Must-Have Qualifications / Experience

• Proven experience in facilities management, with hands-on involvement in maintenance and repair operations
• Strong technical knowledge in building systems, mechanical, electrical, and general maintenance practices
• Experience leading maintenance teams or technicians, providing guidance and oversight
• Demonstrated ability to enforce and maintain facility management policies, procedures, and safety standards
• Proficiency in budgeting and procurement for maintenance operations
• Solid understanding of health, safety, and environmental regulations
• Experience managing vendor relationships and service contracts
• Strong skills in emergency response related to facility issues
• Competency in using maintenance scheduling, record-keeping, and reporting systems
• Experience overseeing security protocols and access control measures
• Strong organizational and documentation skills for audits and compliance.

Preferred Background:

• Certification in Facilities Management (e.g., IFMA, FMP, CFM)
• Prior experience managing shutdown and restart processes in a facility setting
• Familiarity with cost-saving initiatives and strategies in maintenance operations
• Background in managing large or multi-site facilities
• Proficiency in CMMS (Computerized Maintenance Management Systems)
• Knowledge of sustainability practices in facilities management.