Manager Job at LYNN Naturals

At LYNN Naturals, we redefine natural beauty and holistic self-care across Africa—empowering individuals to express their identity with confidence. We create nurturing spaces that restore confidence, balance, and self-worth through artistry, authenticity, and conscious living. The LYNN Naturals Manager is the heartbeat of this mission — ensuring that every client interaction, team experience, and operational process reflects our commitment to wellness, beauty, and purpose.

We are recruiting to fill the position below:

Job Position: Manager
Job Location: Jabi, Abuja (FCT)
Employment Type: Full-time

Position Overview

• The Manager is responsible for the day-to-day operations of the LYNN Naturals Studio — from client relations and team coordination to brand representation and customer experience.
• This role requires both emotional intelligence and leadership skill — someone who can maintain LYNN’s calm, luxury, and empowering environment while ensuring efficiency and profitability.

Key Responsibilities
Customer Experience & Brand Alignment:

• Welcome every guest warmly and attentively, ensuring they feel seen, valued, and cared for.
• Uphold the LYNN Naturals standard of service — calm tone, confident presence, empathetic listening, and graceful professionalism.
• Ensure the studio ambience reflects LYNN’s brand values: clean, calm, natural, and nurturing
• Encourage clients to view their visit as an act of self-care and self-worth.
• Resolve client concerns with empathy, transparency, and confidence.

Team Management & Culture Building:

• Lead, motivate, and mentor stylists and support staff to deliver consistent, high-quality service.
• Conduct regular team check-ins and short wellness reflections to promote balance and harmony.
• Maintain clear communication, mutual respect,and a shared commitment to LYNN’s mission.
• Ensure grooming, punctuality, and professionalism across all teammembers.
• Foster a “purpose-driven” culture that aligns with LYNN’s broader ecosystem values.

 Operations & Administration:

• Oversee daily scheduling, appointments, and client flow.
• Track inventory and ensure timely replenishment.
• Maintain cleanliness and orderliness.
• Ensure compliance with health, safety, and hygiene standards.
• Handle cash / point-of-sale operations accurately.
• Submit performance reports to the Group Operations Manager.

Marketing & Brand Representation:

• Support content creation for LYNN Naturals’ social media.
• Represent the brand at events and collaborations.
• Identify partnership opportunities aligned with LYNN’s purpose- driven values.
• Promote loyalty programs and cross-referrals with LYNN Whole foods.

Training & Continuous Improvement: 

• Identify skill gaps and organize training sessions.
• Stay updated on natural hair trends and holistic beauty practices.
• Encourage the team to embody LYNN’s tone — calm, confident, nurturing.
• Gather client feedback and use insights to improve experience delivery.

Key Performance Indicators (KPIs)

• 90%+  client satisfaction rating.
• Repeat client rate of 70% or more.
• Zero unresolved customer complaints.
• On-time opening & closing 100% of the time.
• Cleanliness & ambience audit score of 90%+.
• Monthly sales targets met or exceeded.
• Staff retention rate above 90% Adherence to LYNN tone and service standards.

Ideal Candidate Profile

• Candidates should possess relevant qualifications.
• 3 - 5 years of experience managing a beauty, wellness, or lifestyle brand.
• Strong interpersonal and communication skills.
• Poised, confident, and empathetic in client relations.
• Appreciation for natural beauty, holistic wellness, and African heritage.
• Tech-savvy and emotionally intelligent.
• Calm, organized, and purpose-driven.

Core Attributes (Lynn Naturals DNA):

• Warmth – Genuine care in every interaction.
• Balance – Calm, grounded decision-making.
• Confidence – Poised leadership and authentic presence.
• Integrity – Consistency between words and actions.
• Empowerment – Elevates others through kindness and guidance.

Method of Application 
Interested and qualified candidates should send their CV to: hrlynnwholefoods@gmail.com using the Job Position as the subject of the email.

Note: Only qualified and competent candidates are encouraged to apply.