Maritime Technical Support Engineer Job at SDSD

SDSD is a software and services company, providing productivity platforms and related services to the global maritime/shipping Industry.

We are recruiting to fill the position below:

Job Position: Maritime Technical Support Engineer
Job Location:
Ogun
Job Type: Evening and Night Shifts

Description

  • We are currently looking to recruit a Technical Support Engineer to join our Evening and Night Shifts supporting our 24/7 operation and providing assistance to our clients worldwide.

Responsibilities


  • Provide remote technical support to vessels and shore based offices
  • Fix installation and configuration issues
  • Escalate software defects and bugs to the Developers and ensure completion
  • Investigate and implement workarounds: fixes and patches where appropriate
  • Provide technical support for enterprise software projects based on latest Microsoft .NET Framework, MVC and Entity Framework.
  • Produce regular reports of outstanding and resolved support issues as required.
  • Ensure that the support calls are logged and resolved in accordance with company process Work closely with Development Team and Sales Consultants
  • Provide User Training to Customers

Experience and Skills Required

  • University Degree in Computer Science or equivalent
  • Experience in web technologies and support
  • 2+ years experience in database design and implementation including Microsoft SQL Server and Oracle
  • Working knowledge of .Net, C#, HTML, CSS, JavaScript, jQuery, XML is a plus
  • Strong analytical and troubleshooting skills
  • Excellent spoken and written English.