Marketing / Customer Service Executive Job at Owens and Xley Consults

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.

We are recruiting to fill the position below:

Job Position: Marketing / Customer Service Executive

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Role Overview

• In this role, you will enhance customer experiences and track all points of customer engagement. Other functions include addressing customer complaints and identifying ways to improve our services.

Duties and Responsibilities

• Serve as the primary point of contact and track customer experiences across online and offline channels, devices, and touchpoints.
• Respond to customer inquiries and schedule appointments for consultations with the creative director or designer.
• Identify customer needs and take proactive steps to maintain positive experiences.
• Work with the technology teams to ensure a seamless buying experience via digital channels.
• Promptly raise caution when issues relating to pre or post-sales are identified to ensure seamless customer experience.
• Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
• Review and analyze customer feedback and create strategies to meet their needs and facilitate improvement on products and services.
• Document processes and log technical issues, as well as customer compliments and complaints.
• Assist with consultations to identify customer’s needs and outfit specifications.
• Work closely with the designer during fitting sessions and confirm that outfits meet the customer’s specifications.
• Contact new and existing customers to meet and exceed sales objectives.
• Work closely with the production, marketing, and sales teams to enhance customer service and brand awareness.
• Promote the brand’s service across all digital platforms.
• Create and implement sales strategies to promote sales to generate revenue.
• Stay abreast with industry trends.
• Perform all other related tasks as assigned.

Requirements

• A Bachelor's degree in Marketing, Communications, Sales / any other related field.
• 3 years experience in customer experience, sales, and marketing/ experience in a similar role.
• Knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office package.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Excellent communication and problem-solving skills.

Salary
N200, 000 monthly

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the Position as subject of the email.