Merchant Support Specialist Job at Arca Payments Company Limited


Arca Payments Company Limited was founded in 2016, with a clear vision to become Africa's premier payment services platform, fostering Financial inclusion and innovation & actively shaping the future of Financial Services, throughout the region.

We are recruiting to fill the position below:

Job Position: Merchant Support Specialist

Job Location: Head Office. Lagos

Description

  • As a Merchant Support Specialist, you will play a pivotal role in supporting the Business Development team with sales and technical competence.

Responsibilities

  • The focus will be to deliver compelling products and services to our clients’ customers using metrics, creativity, agility, resourcefulness, and grit.
  • Assist in the development of devices, Merchant Support and training materials to address identified areas for improvement.
  • To identify and onboard client /merchant partners across all the categories on our platform
  • Aggressively hunt and ensure the targets are met at the end of every month
  • Establish and nurture relationships with new and existing clients / merchants, ensure growth within every account entitled
  • Conduct client KYC, understanding client profiles and sales process effectively to navigate through the hierarchy of large/small clients
  • Ability to closely work with clients' and internal teams to customize proposals/deliverables as per requirement
  • To submit weekly and monthly performance reports on requested intervals
  • Own and resolve merchant issues end to end via email and telephone

Educational Qualifications

  • Minimum of OND / HND or Bachelor's degree in relevant field
  • Sales and Marketing background with Technical skills a plus

Experience:

  • Aggressive sales professional with 1-2 years of sales experience, preferably from FMCG, Retail, Banking, E commerce, Payments background
  • A proven track record of meeting and exceeding sales goals/targets as well as managing sales
  • Proficiency in MS applications and MS Excel, Pivot tables and reports
  • Excellent negotiation and communication skills with ability to share timely and appropriate information with teams and cross functional partners
  • Good analytical ability having experience managing P & L of clients
  • Should be a self-starter with strong ownership spirit.