Operation Manager Job at Aspom Travel Agency
Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who want to travel to any country in the world and also helps companies who want to organize a group tour for their staff without stress. Aspom Travel Agency is committed to remaining well positioned and equipped to support our clients in their travel deals at guaranteed lowest rates. In order to guarantee our client's efficiency and high performance on jobs, Aspom has skilled, resourceful, goal-oriented, and team players.
We are recruiting to fill the position below:
Job Position: Operation Manager
Job Location: Lekki, Lagos
Employment Type: Full-time
- Supervise and provide guidance to the operations team, including travel consultants, reservation agents, and support staff.
- Conduct regular performance evaluations, set goals, and provide feedback to ensure a motivated and productive team.
- Facilitate training programs to enhance the skills and knowledge of the operations team.
- Oversee the end-to-end travel operations, including booking flights, accommodations, transportation, and other travel-related services.
- Ensure that all travel arrangements are accurate, efficient, and meet customer requirements.
- Maintain strong relationships with airlines, hotels, car rental agencies, and other suppliers to negotiate favorable terms and resolve any operational issues.
- Monitor and maintain high levels of customer satisfaction by ensuring timely responses to inquiries, resolving customer issues, and providing exceptional service.
- Handle escalated customer complaints or concerns and work towards their resolution.
- Continuously improve customer service processes to enhance the overall customer experience.
- Identify areas for operational improvement and develop strategies to streamline processes, reduce costs, and increase efficiency.
- Implement and monitor standard operating procedures (SOPs) to ensure consistency and compliance with industry regulations.
- Stay updated on industry trends, market conditions, and technological advancements to recommend and implement innovative solutions.
- Monitor and control operational expenses to meet budgetary targets.
- Analyze financial data and prepare reports related to operational performance, revenue, and costs.
- Collaborate with the finance department to ensure accurate billing, timely payments, and proper financial record-keeping.
- Identify and mitigate potential risks and challenges related to travel operations, such as flight cancellations, natural disasters, or security issues.
- Develop contingency plans and ensure the availability of alternative solutions to minimize disruptions to customers' travel plans.
- Comply with legal and regulatory requirements, including those related to traveler safety, data protection, and licensing.
Qualifications and Skills
- Candidates should possess a Bachelor's Degree with 0 - 2 years of relevant work experience.
- Excellent leadership and team management abilities.
- Proficiency in computer systems.
- Strong problem-solving and decision-making capabilities.
- Exceptional organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Attention to detail and a commitment to delivering high-quality service.
- Flexibility to work in a fast-paced and dynamic environment.
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