Operations Manager - Hotels Job at Alan & Grant

Alan & Grant - Our client is a hospitality conglomerate based in Nigeria with diverse business interests including restaurants, catering, snack food manufacturing, hotels, cinemas, and real estate development.

They are recruiting to fill the position below:

Job Position: Operations Manager - Hotels

Job Location: Port Harcourt, Rivers
Employment Type: Full Time
Industry: Hospitality

Job Summary

• The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, maximizing revenue, and maintaining operational efficiency. 
• They work closely with department heads to enhance service quality, enforce policies, and optimize operational procedures.

Key Responsibilities

• Ensure high-quality customer service and guest satisfaction.
• Implement strategies to enhance the guest experience, including personalized services.
• Monitor online reviews and guest feedback to drive continuous improvement.
• Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
• Ensure smooth check-in/check-out procedures and efficient room turnovers.
• Monitor operational expenses and manage budgets effectively.
• Assist in cost control initiatives without compromising service quality.
• Monitor inventory levels and coordinate procurement for hotel supplies.
• Enforce health, safety, and sanitation regulations.
• Work with the revenue management team to optimize room rates and occupancy.
• Support sales and marketing efforts to boost bookings and revenue.
• Supervise and provide guidance to department heads and staff.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 3-5 years in hotel operations, with managerial experience.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple responsibilities.
• Knowledge of financial planning, budgeting, and revenue management.