Outlet Supervisor Job at Nectar Beauty Hub


Nectar Beauty Hub is Nigeria's largest one stop beauty company with various beauty products for discerning beauty connoisseurs and other beauty care enthusiasts with emphasize on making everyone beautiful. We stand as a mother brand representing various beauty products and brands in Nigeria.

Nectar Beauty Hub currently has retail outlets across Lagos. Our product lines include Beauty Equipment, Spa Furniture, Nail Care, Skin Care, Personal Care Products, Hair, Makeup & Products for Men.

We are currently recruiting to fill the vacant position below:

Job Position: Outlet Supervisor
Job Location: 
Lagos

Job Objective(s)

  • Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
  • Grow sales through the implementation of marketing and merchandising systems
  • Responsible for the store’s or outlet’s revenue quota.

Duties & Responsibilities
Management:

  • Lead others and work effectively with store team
  • Supervise, assign and direct activities of the store’s team
  • Effectively communicate information to store team and supervisors in an open and timely manner
  • Support Store team with actions plans for operational and service improvement

Customer Service:

  • Assist customers with their questions, problems and complaints
  • Promote the company's customer service culture (greet, offer help, and thank)
  • Provide colleagues personalized customer service feedback and coaching
  • Handle all customer relations issues in accordance with company policy
  • Promote a positive shopping experience for all customers
  • Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:
Stock shelves

  • Manage re-order levels & restocking from HQ for the store
  • Conduct merchandising activities in line with approved brand guidelines
  • Account for promotional and sales support materials
  • Organize and execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

  • Bachelor's Degree
  • Masters Degree an advantage

Required Experience:

  • 3-4+ years of retail store experience.
  • Experience as store or outlet manager related retail environment and/or Luxury, beauty related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
  • Accuracy and attention to detail.
  • Ability to organize and prioritize a variety of tasks/projects.
  • Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

  • Deep Knowledge of the different product categories & brands
  • Analytical competencies
  • Strong presentation skills
  • Negotiation skills
  • Persuasion Skills
  • Adept business knowledge
  • Abilities to organize
  • Strong written and verbal communication.
  • Strong problem-solving skills
  • High fluency in English
  • Above average Telesales/Phone.

Skills:

  • IT skills
  • Customer service skills
  • Team skills
  • Excellent communication skills
  • Time Management skills
  • Female preferred.

Salary
Highly Attractive.

Method of Application
Interested and qualified candidates should send their CV to: careers@nectarbeautyhub.com using the "Job Title" as the subject of the mail.