PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: Digital Content Writer

Job Location: Ikeja, Lagos
Job type: Full Time
Job level: Mid Level

Job Description

• We’re looking for an experienced Digital Content Writer who is passionate about our mission of driving financial inclusion in Africa and would produce and edit written content primarily for our payment app pages but also product marketing materials such as in-app and external ads, banners, pop ups, UX copy, push notifications, SMS or emails from a local perspective.
• This role is based in Lagos, Nigeria head office and our ideal candidate should have excellent writing ability, including the ability to write in different styles and to other people's direction and should have experience working in the mobile payments industry to join the local product team and provide intuitive and marketing inclined copy not only to guide our users but also engage and motivate them to use our products and services.
• You will be fit for this role if you have the ability to evaluate and analyze complex information and you have a natural desire to help people understand things that are hard to understand.

Job Expectations
You’ll be required to:

• Write copy for mobile payment app pages, in-app and external ads, banners, pop ups, push notifications, SMS or emails for the specific target audience.
• Tailor the content and style of each writing requirement according to their purpose - whether they are intended to guide users, sell our products or inform users.
• Develop a deep understanding of company products, app features and objectives to ensure efficient and consistent communication to users across the touchpoints.
• Identify key messages - understand the main thing the users need to feel and do and how to communicate this intuitively and powerfully.
• Monitor closely competitor’s style and concepts and research user interests to gain insights and identify fresh and interesting angles for your writing.
• Support the marketing team with write-ups for social media, website, blogs, slogans, video scripts and other marketing materials.
• Edit your own and product manager’s writing for app pages, ads, push notifications etc.
• Periodically review existing content of app pages for necessary improvements.
• Work with the design team to ensure that the visual elements of ads, UX copy, push notifications, SMS or emails complements the written words.
• Assist the company in achieving short and long-term goals relating to product growth.
• Work with other company departments to improve our overall product delivery..

Requirements

• Bachelor’s Degree in English, Communication or any related field
• Minimum of 3 years experience in app and marketing content writing in the payments industry.
• Proficient in MS Office suite and familiarity with and willingness to use online collaboration tools such as Google Drive suite etc.
• Excellent writing ability with strong marketing inclination.
• Strong listening and verbal communication skills
• Good research and analytical skills to quickly grasp new concepts and interpret effectively.
• Good organizational ability to manage multiple tasks, often to tight deadlines
• A creative approach, both in coming up with ideas for new features and for getting a message across innovatively with fewer texts.
• An understanding of digital marketing and search engine optimization (SEO) plus specific IT skills, such as an understanding of HTML or WordPress.
• Should be strongly self-motivated and can work independently.

Interested and qualified candidates should: Click here to apply online

Job Position: Customer Service Trainer

Job Location: Lagos
Job type: Full Time
Job level: Mid Level

Job Description

• Strategize and implement excellent Customer Service Delivery in Call Center.
• Drive the developing and reviewing processes relating to enhancing customer experience.
• Build and continuously update the Customer Care knowledge base.
• Work together with the product team to develop necessary training material to use in training CSRs.
• Ensure all CSRs are vast in the company’s product knowledge and processes to enhance good customer experience.
• Schedule periodic training for the entire team and certain individuals as the need arises.
• Responsible for the daily performance improvement of CSRs.
• Often draw up training plans in line with the pressing need of the entire CC.
• Any other duties assigned by the Customer Service Manager

Job Requirements

• Bachelor’s Degree or Higher National Diploma (HND).
• 3+ years of relevant leadership experience in a customer service role.
• 1+ year experience as a trainer in a call center with proper knowledge on how to build and maintain a good knowledge base.
• Excellent oral and written communication skills.
• Strong analytical skills. Use of Analytical tools (Excel etc) and functions like IFs, PIVOT Table, Trend Lines, etc. will be an added advantage.
• Strong working knowledge of PC based internet and software applications (Microsoft Office Access, Outlook, Word, Excel, Power Point etc).
• Able to handle, prioritize, multiple projects simultaneously.
• Understanding of contact center platforms (IVR, CRM, Knowledge base management, etc.).
• Understanding of financial services and smartphone apps.
• Ability to prepare training materials using PPT.

Salary
N150,000 monthly (Basic) + N50,000 KPI

Interested and qualified candidates should: Click here to apply online

Job Position: User Researcher

Job Location: Ikeja, Lagos
Job Type: Full-time
Job Level: Mid-Level

Job Description

• We’re looking for an experienced User Researcher who is passionate about our mission of driving financial inclusion in Africa and has a strong desire to literally walk in the shoes of our users and communicate their needs effectively for user centered product development.
• In this role, you'll be responsible for customer based research, developing user feedback channels and collecting and analyzing customer insights across both new and existing channels.
• You’ll work to understand existing and potential customers and collect detailed insights as well as action them with the team.
• This role is based in Lagos, Nigeria head office and requires a keen eye for details, super-analytical and presentation skills.
• We are looking for someone who has a deep knowledge of the fintech industry and great research capabilities to join the local production team and provide quality customer insights to aid informed product development. 

About the Role

• Define, plan, and conduct user research through various methods with different market segments 
• Continually contribute to our foundational research, including frameworks that describe our users (e.g. segmentation, user journeys)
• Work with product team to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve our services.
• Effectively communicate user research findings to the team and the wider company, so that they share a strong and empathetic understanding of the users
• Deliver compelling insights to the product and design teams
• Facilitate evidence-based product and design decisions
• Develop and innovate on our mixed-methods user research practice
• Contribute to company-wide research strategy
• Conduct customer & market information reporting to gain local insights.
• Conduct post release surveys of new features and app improvements.
• Conduct regular NPS surveys and analysis to the team.
• Conduct regular review and reporting of customer feedback from all channels - Playstore, IOS store, WhatsApp group etc.
• Strengthen customer feedback channels by improving engagement to increase feedback quality.

Requirements

• Bachelor's Degree in Statistics, Psychology, other Social Sciences or related fields
• At least three years of user research experience in a consumer-focused company
• Broad experience in using a variety of user research methods to reveal actionable insights and are to synthesize quantitative data with qualitative user research.
• Some experience of taking software products to market and adequate knowledge of the payments or financial services industry
• Have experience with designing, running and analyzing controlled behavioural experiments
• Proven experience of presenting user research findings in a wide variety of formats and contexts.
• Familiar with quantitative analysis tools and other relevant software eg SPSS, SQL, User Testing etc
• Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
• Excellent storyteller and communicator, able to speak fluently to business people, designers, engineers and other key partners
• Dedicated advocate of a user-centered approach to product development
• Enjoy collaborative work in a dynamic, data-driven, creative environment.

Interested and qualified candidates should: Click here to apply online

Job Position: System Integration Analyst

Job Location: Lagos
Job Type: Full-time
Level: Mid Level

Job Description

• Work with the Business Unit and relevant team to fully understand the key API or tech side desirables.
• API analysis on the channel's API to fit into BU demands.
• Working with the Integration team to architect and support both cloud AWS and on-Premise integration and error reporting solutions
• Use and examine current transformation technologies such as XML, JSON, CSV and SQL.
• Aid and support the Business Infrastructure Manager and Senior Developer to version and support modern systems using cloud-based tools and connectors.
• Designing solutions with the Integration team using appropriate leading-edge technologies e.g Postman, web Terminals.
• Prepare and architect systems to provide data to partners, universities, portals and websites using technologies inbound APIs
• Creating error logging and reporting solutions and delivering to customers and partners.
• The job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time at our request. We reserve the right to introduce changes in line with technological developments which may impact upon your job duties or methods of working

Requirements

• 2+ years of experience in System Integration as well as ERP Systems
• Understand the requirements of working with highly Technical Stakeholders
• Very good communication, presentation, organizational and writing skills
• Understanding of project management methodologies, internet-based application development and software development and project life-cycles
• Flexible attitude and a willingness to seek new challenges
• Knowledge of communication protocols
• Knowledge of Message (CSV, XML, JSON) Brokering and hands-on experience in any of the industry standard.
• Knowledge of IT Security is a big plus
• Can handle ambiguity and solve problems despite uncertainties
• Self-motivated, quick learner and can deliver results with minimal supervision.

Key Desirables:

• API review
• Integration project management
• Debugging
• Testing
• Technical support.

Interested and qualified candidates should: Click here to apply online

Job Position: Product Analyst

Job Location: Ikeja, Lagos
Employment Type: Full Time
Experience Level: Mid Level

Job Description

• We’re looking for an experienced Product Analyst who is passionate about our mission of driving financial inclusion in Africa and inquisitive about the Fintech space in Nigeria and the rest of the world.
• In this role, you will be responsible for evaluating the PalmPay app and other company’s products, comparing them against competitor offerings and matching them with market trends, analyzing market data, identifying consumer behaviors and trends and making recommendations from a local perspective.
• This role is based in Lagos, Nigeria head office and requires a keen eye for details, super-analytical and presentation skills. We are looking for someone who has a deep knowledge of the fintech industry and great research capabilities to join the local product team and provide quality reports to aid informed product development.

Job Roles & Responsibilities

• Evaluate PalmPay products and compare them against industry trends.
• Develop an understanding of company products to meet the company's current and future needs.
• Monitor competitor's products as well as market conditions, analyze market data, trends, and behaviors.
• Render weekly, monthly and quarterly reports and presentations on market dynamics, local and international competitor trends and activities.
• Provide assistance with product and rating reviews.
• Collating and analyzing feedback from both existing and new customers. 
• Conducting various usability tests with a cross section of users.
• Participate in both structured and unstructured consumer research for deep product insights.
• Assist the company in achieving short and long-term goals relating to product growth.
• Work with other company departments to improve product development.

Requirements

• Bachelor’s Degree in Business, Economics, Mathematics or any related field
• Minimum of 3 years experience in product analysis
• Proficient in MS Office suite and familiarity with and willingness to use online collaboration tools such as Google Drive suite etc.
• Ability to work in a fast paced work environment
• Strong written and verbal communication skills
• Excellent multitasking and problem-solving abilities
• Exceptional analytical & time-management skills
• Should be strongly self-motivated and can work independently
• Good Copywriting, Presentation, Excel and PowerPoint skills.

Interested and qualified candidates should: Click here to apply online