Product Analyst Job at IpNX Nigeria Limited

ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the position below:

Job Position: Product Analyst
Job ID: 23
Job Location: Lagos
Department: Network Services Divison
Function: Product Development
Reporting to: Product Manager
Travel Frequency: Occasional

Purpose of the Job

• The Product analysts carry out market research to identify new opportunities for existing products and developing new products ideas.
• He/she will interview customers to discuss their future product requirements, and they review published research reports to identify gaps in the market that their company could meet.
• Establishing market requirements provides a framework that enables product development team to prepare design proposals based on fact, rather than guesswork.
• They analyze their own products and those of competitors, comparing performance and features with current market requirements.
• Product analysis provides the product team with a benchmark for new product performance.

Expected Key Results (Detailed KPIs)

• Submit/review a product strategy and roadmap for Voice and Wi-Fi
• Submit a product review on existing products (FOS, Voice, Wi-Fi, Data services) One per quarter
• Develop a survey per Quarter, analyze and share the results of the survey with key stakeholders.
• Use analytics (website, social media, and company CRM) to gather customer needs
• Determine why customers churn by calling and visiting churned customers, checking customer habits and defining customer
• Visit events and venues where deployment is made. And report customer feedback(Needs and complaints)
• Generate, update and submit intelligence report weekly
• Attend conferences and events related to  product and sector
• Develop pricing model quarterly
• Submit product price reviews and projection quarterly
• Hold product training and briefs for sales staff Quarterly
• Propose a sales incentive and promotion scheme that will drive an increase in sales
• Develop product communication plan/strategy and share with Line Manager and other stakeholders.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience

• At least 2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities.

Other Requirements:

• Customer Focused
• Ability to conduct market research
• Action oriented
• Result Driven
• Cultivate Innovation
• Critical thinking skills to recommend original and productive ideas
• Time Management
• Self Development