Product Compliance Manager Job at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Position: Product Compliance Manager

Job Location: Lekki, Lagos
Job type: Full-time (Hybrid)
Department: Compliance

The Role

• The Manager, Product Compliance partners with product team to develop and deploy products and services to ensure global compliance regulations.
• You will be responsible for bringing together multiple stakeholders to ensure Compliance-related risks with Flutterwave’s products and services are understood, considered, and appropriately mitigated. This role reports to the Global Compliance Program Manager.
• The Product Compliance Manager ensures, through collaboration, that Compliance-related risks are considered and assessed during design and build phases and manages implementation of Compliance-related product controls.
• This position should also have an understanding of how technological enhancements impact the customer experience.

Key Responsibilities

• Serve as the primary Compliance representative for Product development and enhancement to ensure Compliance-related risks of product changes are understood by all relevant stakeholders and addressed appropriately.
• Maintain extensive knowledge of products and services within the payments industry and understand the compliance risks (i.e., financial crime, sanctions, fraud, data privacy, consumer protection risks) of those products and services.  Maintain in-depth knowledge of the functionality and risk of Flutterwave’s products and services.
• Recommend potential Compliance controls to the Global Compliance Program Manager based on industry knowledge and knowledge of capabilities of the Product team. Develop actionable product requirements documents for compliance.
• Understand Product challenges to implementation of compliance solutions and escalate/report risks, issues, and impact through Compliance. Conduct regular checkpoints or discussions with the applicable Compliance and Risk Management personnel.
• Provide reasonable challenge to proposed implementation plans, as appropriate.  Assist in determining the reasonability, viability, or effectiveness of proposed compliance controls.
• Liaise with other Compliance leads to understand product regulatory requirements across Compliance (financial crime, sanctions, fraud, data privacy, consumer protection risks), working with Compliance and Product teams to implement solutions.
• Maintain an in-depth understanding of Compliance requirements and translate and describe those requirements to Product personnel.
• Collaborate with Enterprise Risk Management personnel to facilitate product risk assessments.
• Drive Compliance involvement in early stages of product ideation, development, or changes.  Recommend strategies to enhance collaboration.
• Maintain documentation of decision artifacts, including documentation of stakeholder approvals
• Collaborate with stakeholders such as Compliance, Risk, and Operations to identify when technology changes have downstream impacts to other units. This role will also communicate directly with the Technology and Systems Governance Lead to determine impact to compliance systems.

Qualifications

• Bachelor's Degree in Finance, Business, or Investment Management, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field. Advanced degree preferred.
• Minimum of 7 years of experience in a similar role, preferably in the payment industry. Specific experience with compliance requirements and either liaising with Product, or direct experience in product development, preferred.
• Ability to prioritize multiple requests based on sound analysis of business need.
• Strong problem-solving skills and the ability to make sound decisions.
• Experience with writing actionable product requirements documents is a must.
• Proven leadership skills with ability to drive projects and implementations to completion.
• Excellent communication, presentation, and interpersonal skills. Ability to translate non-technical requirements into technical language and vice-versa, and communicate to the appropriate audience, required.
• Ability to work effectively and drive results in a fast paced environment.
• Experience with an array of compliance-related systems, such as transaction monitoring, case management, or verification systems a must.