QC Support Agent Job at Hotels.ng

Hotels.ng - We are an online travel agency specialising in hotel bookings within Nigeria. We help customers book hotel rooms online, provide comprehensive help and support to our clients and make the hotel booking process smooth and easy.

We are recruiting to fill the position below:

Job Position: QC Support Agent
Job Location: Lagos
Job Type: Full Time

About this Role

• You will manage the quality of work done in the customer support department by preparing reports and monitoring KPIs of team members, as well as ensure the accuracy of financial records through bank account reconciliation.

Qualifications/Requirements

• A degree or its equivalent
• Good multitasking ability
• Must be able to work under minimal supervision.
• Must possess good customer relationship skills.
• Must be computer literate (proficient in the use of Word, Excel, PowerPoint).
• Organized, vibrant, energetic and a go-getter
• You shall be required to work in a team developed of its impeccable quality
• You shall be required to review work submitted by other staff to ensure they follow guidelines and meet company standards
• Excellent command of written and spoken English, and literary devices
• A fast reader with the ability to spot errors in large bodies of text
• An ability to work fast and meet deadlines
• Basic word and data processing.
• Ability to multitask.