Quality Assurance Associate

FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants with a team of over a hundred employees spread across Nigeria. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop glocalised HR solutions, processes and structures required to develop and effectively drive our clients' corporate strategies.

We are recruiting to fill the position below:

Job Position: Quality Assurance Associate
Job Location: Lagos

Job Summary

• Quality Assurance Associates are the eyes and ears of the organization. Quality Assurance Associates are part of an existing highly-trained quality monitoring team focusing on systematic academy-level monitoring.

Job Description

• Ensure departments are compliant with procedural requirements through processes of quality control and audit checklists of facility operations and management tools, materials and processes by:
  • Paying visits to departments each day (as assigned by the Quality Assurance Manager)
  • Performing audits via the smartphone
  • Reporting the information back to HQ.
  • Provide valuable insights into critical operational issues based on visit observations
  • Quality Assurance Associates are expected to spend a fair amount of time on the road.

Person Specification

• Highly organized, detail-oriented and able to manage multiple tasks within tight deadlines
• Hard working with a positive can-do attitude; is able and willing to take on any challenge
• Able to "stand his/her ground" and not be convinced by anyone to change the audit information
• Mature and independent - supervision will largely be done from HQ while you operate in the field
• Adept at using the smartphone and email programs.
• Aptitude for learning new IT systems/applications
• Excellent oral and written communication skills
• Prior experience conducting audits or experience in a quality assurance role is a plus
• Willingness to travel every day in all weather.