Quickmove.com.ng Recruitment for Customer Service Intern

QuickMove.com.ng Logistics Limited is rated Nigeria’s best home and office moving and storage company. We are Nigeria’s preferred office & home relocation/ moving company in Lagos Nigeria. Our record of successful moves, teams of professional movers and packers, and dedicated customer support have made us the preferred property movers in Lagos Nigeria for residential moves, furniture moves, equipment moves, interstate moves and office moves with the best packing and unpacking, loading and unloading practices.

We are recruiting to fill the position below:

Job Position: Customer Service Intern

Job Location: Gbagada, Lagos
Employment Type: Internship
Duration: 5 Months

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Acknowledging and resolving customer complaints.
• Knowing our products/ services inside and out so that you can answer questions.
• Processing orders, forms, applications, invoices and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support
• Work with the entire team to ensure proper customer service is being delivered.

Qualifications

• Minimum qualification of SSCE.
• Related work experiences, such as logistics, warehousing, storage, janitorial, retail or administration, could be an advantage.
• Excellent communication and interpersonal skills.
• Computer literacy and social media skills with the ability to use IT packages and electronic communication methods.
• Individual's age must be between 20 - 25 Years.

Job Requirements:

• Strong phone contact handling skills and active listening.
• Familiarity with customer service, CRM systems and practices.
• Good understanding of social media platforms and the ability to publish and respond to client requests on Social Media.
• Ability to stay calm when customers are stressed or upset.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Applicants must be IT literate and comfortable using computers.
• Must be available to work occasionally at nights, holidays and weekends.
• Familiarity with all of the goods and services offered by the company.

Salary
N40,000 - N50,000 monthly

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: hr@quickmove.com.ng using the Job Position as the subject of the mail.

Note

• Applicants must be based in Lagos and live within proximity to Gbagada.
• Applicants must be ready for an online assessment and physical interview.
• Interns can become paid staff depending on the availability of roles and performance during the internship program