Reliance Care Officer Job at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Position: Reliance Care Officer

Job Location: Lagos (Remote)
Employment Type: Full time 

Job Summary

• We are seeking dynamic and ambitious self-starters to join our team as Reliance Care Officer.
• In this role, you will be the first point of contact for customers and stakeholders, responding to inquiries and resolving issues with empathy, and a solutions-driven mindset.
• You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.

Responsibilities
As a Reliance Care Officer, you will do the following:

• Respond promptly to customer inquiries, requests, and complaints while maintaining a friendly and professional tone.
• Provide accurate and relevant information to prospective clients to guide them in selecting suitable health plans.
• Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
• Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
• Support customer acquisition efforts by engaging inbound prospects and encouraging them to purchase health insurance products or utilize company services.

Requirements

• Bachelor’s degree in Business, Communications, or related field.
• Minimum of 1 year of experience in Customer Service or Customer Success (experience in banking or healthcare/HMO is an added advantage).
• Basic proficiency in Microsoft Office tools.
• A medical background (e.g., Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.
• Willingness to work on shifts, including weekends.
• Excellent interpersonal, written, and verbal communication skills.
• Strong analytical skills and confidence working with numerical data.
• High attention to detail with a commitment to delivering quality work.
• Goal-oriented, adaptable, and able to perform well in fast-paced environments.

Benefits

• At Reliance Health, we prioritize our people and their well-being.
• Our benefits package is designed to support your success, growth, and happiness.

Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.
• This is more than a job-it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.