Sales & Customer Support Officer Job at Human-Aware Real-Time Solutions Ltd

Human-Aware Real-Time Solutions Limited is a provider of cutting edge technology solutions for businesses and non-profits. We help businesses maximize their technological resources for optimal productivity by creating well-built IT solutions.

We are exceptional in the development, deployment, and distribution of web-based software applications.

We are recruiting to fill the position below:

Job Position: Sales & Customer Support Officer
Job Location: Lagos Mainland, Lagos
Employment Type: Full-time

Responsibilities

• Handle incoming calls or inquiries from prospective customers or clients
• Attract potential customers by answering product and service questions
• Deal and help resolve any customer complaints
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Cross-sell other products and services of the company
• Respond to customers' enquiries via email, live chat, and active social media platforms.
• Credit customers upon payment confirmation.

Requirements

• Interested candidates should possess a Bachelor's Degree, HND, OND with 1 year of experience.

Salary
N800,000 - N1,000,000 annually.