Sales Support Officer Job at StarTimes

StarTimes is one of the fastest growing pay-TV company in Nigeria, since its inception with the largest television body in Africa (N.T.A), Nigerians who have been denied of affordable entertainment, now have unlimited access to enjoyable and affordable pay TV. StarTimes operates on a novel technology; Digital Terrestrial Technology (DTT), first to be recognized and appreciated by Nigerians.

We are recruiting to fill the position below:

Job Position: Sales Support Officer

Job Location: Lagos

Responsibilities
Customer Management:

• Responding to customer inquiries via various channels (phone, email, in-person).
• Providing guidance on product features, pricing, and current promotions.
• Handling customer complaints and service concerns professionally and providing timely resolutions.
• Maintaining accurate customer records and following up on leads and account status.
• Supporting sales executives by arranging appointments and managing sales data.
• Coordinating sales operations and administrative duties to allow the sales team to focus on selling.
• Processing orders accurately and ensuring timely delivery of services or equipment.
• Assisting with sales proposals, presentations, and product demonstrations.
• Maintaining organized and accessible sales data and customer account files.
• Compiling reports on sales performance, customer trends, and sales activities.
• Updating and maintaining sales systems and software.
• Liaising with other departments, such as logistics, technical support, and finance, to ensure seamless service delivery.
• Collaborating with account managers on sales strategies and providing feedback on sales processes.
• Maintaining positive relationships with customers and internal stakeholders.
• Excellent communication and customer service skills.
• Strong organizational and administrative abilities.
• Proficiency in MS Office, especially Word and Excel.
• Ability to multitask and manage workload effectively.
• A positive attitude and a drive to succeed.
• A good understanding of the company's Pay-TV products and services.

Qualifications & Skills

• Bachelor’s Degree in Statistics, Business Admin, or a related field.
• 2 years of Sales Support experience.
• Strong knowledge of Ms Word, Ms Excel, Powerpoint.
• Excellent communication, interpersonal, and problem-solving skills.

Method of Application
Interested and qualified candidates should send their CV to: lagoshr@startimes.com.ng using the Job Position as the subject of the email.