Service Recovery Analyst Job at Unified Payment Services Limited

Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

We are recruiting to fill the position below:

Job Position: Service Recovery Analyst
Job Location:


  • Merchant report/settlement report request (Banks and Merchant).
  • Reconciliation complaints from merchant and banks.
  • Merchant deposit bank report reconciliations
  • POS Settlement
  • Confirm settlement of ATM settlement.
  • Resolves issues raised from charge-back/reversals
  • Reconcile all report discrepancies based on ATM settlement reports.

ITC Support:

  • Adhoc request for issuing report
  • Change request on account to cards
  • Urgent blocking of stolen cards
  • Upload of transactions on DMS
  • Confirmation scheme settlement
  • Support on MIGS transaction settlement
  • Support on scheme settlement files.


  • OND in Computer Science/Statistics or Technology related courses.
  • Experience: 3-4 years

Method of Application
Interested and qualified candidates should send their CV to: using the "Job Title" as subject of the email.