Showroom Manager Job at Bold & Timeless (BT)

Bold & Timeless (BT) is a premium Nigerian fashion house built on the values of strength, elegance, and originality. Based in Asaba, Delta State, BT creates timeless fashion pieces that blend bold statements with luxury craftsmanship. From exclusive ready-to-wear lines to custom statement pieces, we’re redefining what it means to wear confidence and live boldly.

Our mission is simple: to make people feel powerful, stylish, and unforgettable. We are not just building a fashion brand — we’re creating a lifestyle movement rooted in quality, culture, and innovation. At BT, we are committed to empowering creative talents, maintaining ethical production, and delivering exceptional customer experiences across our showroom, production house, and digital platforms.

We are recruiting to fill the position below:

Job Position: Showroom Manager

Job Location: Asaba, Delta
Employment Type: Full-time

Job Summary

• As the first face of Bold & Timeless (BT), the Showroom Manager is responsible for delivering exceptional client experiences, driving in-store sales, and ensuring smooth order processing.
• This is a multi-functional role suited to a proactive, well-organized professional who can manage daily operations, liaise with production, and uphold the brand’s bold yet timeless spirit.

Key Responsibilities
Showroom Operations:

• Welcome clients with grace, professionalism, and deep product knowledge
• Provide styling support and guide clients through made-to-order processes
• Maintain visual standards, ensure displays and mannequins are on-brand
• Track daily footfall, sales, and popular inquiries.

Customer Service & Sales:

• Handle in-store and phone inquiries, resolve customer concerns promptly
• Use BT’s standard scripts and brand voice in all client communication
• Upsell accessories or upgrades where relevant
• Collect client feedback to inform showroom strategy.

Order Management & Coordination:

• Enter and track customer orders accurately using the internal WIP tracker
• Coordinate with the production team for timelines, dispatches, and rush orders
• Notify customers about production updates and pick-up/delivery schedules.

Inventory & Records:

• Monitor in-store samples, fabric swatches, and packaging materials
• Keep daily logs for sales, pending orders, rush requests, and customer preferences
• Alert management when low-stock thresholds are reached.

Performance Metrics (KPI)

• Daily client satisfaction rate (target: ≥ 90%)
• Order accuracy and timeliness (target: ≥ 95% on-time delivery)
• Monthly in-store sales revenue (target: N2m - N5m)
• Showroom shrinkage: 0% loss/damage tolerance.

Qualification and Skills

• Interested candidates should possess an HND with a minimum 3 years of experience in retail, hospitality, or luxury fashion.
• Exceptional communication, emotional intelligence, and conflict resolution skills
• Proficiency in basic inventory systems or POS apps (Loyverse, Vend, or similar)
• Organized, stylish, confident, and aligned with BT’s brand values
• Comfortable multitasking and handling both customers and backend duties.

Bonus if you have:

• Personal interest in fashion or styling
• Familiarity with custom clothing or made-to-order systems
• Experience managing sales performance or small teams.

What you get

• Salary: N150,000 - N400,000 per month.
• Join a visionary brand redefining African fashion with global-class standards
• Opportunity for promotion into a showroom cluster lead as the brand grows
• Commission bonuses and staff wardrobe discounts
• Training support and creative exposure in a fast-growing startup culture.

Method of Application
Interested and qualified candidates should send their CV + a 60-day sales plan to: careers@boldandtimeless.com using the Job Position as the subject of the email.