Station Operations Lead Job at Gamma Mobility

Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.

We are recruiting to fill the position below:

Job Position: Station Operations Lead

Job Location: Lagos
Employment Type: Full-time

Descripiton

• The Station Operations Lead is responsible for overseeing station-level operations, ensuring repayment compliance, asset control, risk prevention, and rider conduct across assigned parking stations.
• The role provides leadership, coordination, and escalation management to ensure stations operate in line with company policies, safety standards, and operational targets.
• This role ensures consistency, discipline, and control across stations while supporting Station Officers to perform effectively.

Roles and Responsibilities ?
Repayment Enforcement Oversight:

• Oversee repayment enforcement activities across assigned stations
• Ensure riders meet daily or scheduled repayment obligations in line with policy
• Review arrears trends, defaulter behaviour, and compliance levels
• Support and approve escalation actions for unresolved repayment issues
• Ensure collections are conducted strictly via approved channels.

Station Monitoring & Performance Management:

• Supervise rider inflow and outflow across stations
• Monitor station-level performance, compliance, and operational discipline
• Review and validate daily and weekly station reports submitted by Officers
• Track key metrics such as repayment compliance rates, arrears, and incidents
• Identify operational gaps and implement corrective actions.

Asset Control & Risk Management:

• Ensure leased assets at stations are properly accounted for and identifiable
• Oversee reporting and resolution of missing, damaged, or tampered assets
• Coordinate authorised immobilisation, recovery, or asset control actions
• Identify fraud risks, impersonation attempts, and misuse of company assets
• Escalate high-risk cases promptly in line with the post-default action plan

Team Leadership & Discipline:

• Supervise, coach, and guide Station Officers on enforcement, conduct, and engagement
• Ensure Officers apply policies consistently and professionally
• Address performance gaps, misconduct, or non-compliance by Officers
• Reinforce ethical behaviour, safety awareness, and respectful engagement.

Rider Engagement & Issue Resolution:

• Support Officers in handling disputes or escalated rider issues
• Ensure rider engagements remain firm, respectful, and non-confrontational
• Reinforce rider understanding of repayment obligations and consequences
• Act as the primary station-level escalation point for complex cases.

Compliance, Safety & Governance:

• Ensure strict adherence to company policies, ethics, and safety standards
• Avoid cash-handling and enforce controls where applicable
• Identify and report security risks at stations
• Support audits, investigations, and compliance reviews.

Key Performance Indicators

• Repayment compliance rate
• Arrears and default trends
• Asset loss or damage incidents
• Accuracy and timeliness of station reports
• Resolution time for escalated cases
• Station officer performance and discipline.

Requirements

• Minimum of B.Sc or HND in any relevant discipline
• Experience in field operations, enforcement, or asset-based operations
• Proficiency in the use of Microsoft Excel or Google sheets
• Supervisory or team leadership experience
• Strong understanding of compliance and risk control
• Ability to manage conflict and enforce rules professionally
• High level of integrity, discipline, and attention to detail.

Key Skills:

• Strong interpersonal and communication skills
• Firm but respectful enforcement capability
• Attention to detail and record-keeping.
• Integrity and ethical judgement.