Technical Customer Support Officer

Vivid-Tech Solutions and Services, is a foremost Messaging Service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers subscribe to our services for special alerts and notifications. If you are passionate, energetic and have what it takes to market messaging services to general audience, this may be the opportunity you have been waiting for!

We are recruiting to fill the position below:

Job Position: Technical Customer Support Officer
Job Location: Lagos 

Job Description

• Obtain and evaluate all relevant information to handle company's product and services
• Troubleshooting and maintenance of facilities to ensure excellent service delivery
• Provide recommendation and improvements to customer service based on feedback received from customers.
• Communicating courteously with customer through phone, face to face and email
• Respond promptly to customer's complaints and issues

Requirements

• Minimum of a B.Sc in relevant field
• Ability to work under pressure
• Excellent Numerical and Analytic Skill
• Must be ready to work on weekends (Saturday/Sunday including Public Holidays)
• Working knowledge of the computer is required.
• 0-2 years working Experience
• Must have Excellent communication skills
• Must be ready to operate on shift (Morning/Afternoon)