Telesales Agent - Internship Recruitment at Cornerstone Staffing

CornerStone Staffing - Our client, a big player in the FMCG Industry is recruiting suitably qualified candidates to fill the position below: 

Job Position: Telesales Agent - Internship
Job Location: Lagos

Job Description

• This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Your job as a Telesales Agents is to:

• Give customers the best options on their purchase
• Give product information
• Increase our sales via varied communication channels

Responsibilities

• Respond to customer questions in a timely manner either via phone, email and chat
• Attract potential customers by answering questions/suggesting information about our products and services
• Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Challenge and influence hotel to improve service level and operational standards
• Build and maintain strong working relationships with staff
• Completion of service reports by collecting and reporting on call log information
• Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
• Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues

Knowledge, Skills, and Experience

• Minimum of a B.Sc/HND required in any field.
• At least 1 year of Call Centre and/or Telemarketing/ Telesales experience
• A proven track record of working in a customer service environment is required
• Flight Ticketing skill is an added advantage
• Eloquent and customer-oriented, with experience in cold calling
• Effective communication and interpersonal skills (both written and verbal)
• Highly persuasive and comfortable with handling customer’s objections
• Thrive in a fast-paced environment to consistently meet or exceed sales targets