The Nelson Mandela Garden Recruitment for Front Desk Officer

The Nelson Mandela Garden is a multifaceted hospitality service provider located in Asaba, focused on rendering exceptional hospitality services from events to lodging services.

We are recruiting to fill the position below:

Job Position: Front Desk Officer
Job Location: Asaba, Delta
Employment Type: Full-time

Full Job Description

• The front desk officer has to guests courteously and deals promptly with their requests and queries. They will complete registration processes, bookings and have detailed information about the resort and city.

Responsibilities

• Welcome guests during check-in and give a fond farewell to guests while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals, and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Maintain confidentiality of proprietary information; protect company assets.
• Processing cash or credit card payments
• Maintaining updated information on room availability, reservations, and guest messages.

Preferred Qualifications

• Education: B.Sc. Business Administration, or HND or its equivalent in Marketing, Sales, or other Social Sciences.

Qualities:

• Good knowledge of Opera Operations
• Minimum of 1-year experience in a front-office position
• Excellent spoken English and strong communication skills
• Proficient with MS packages – excel and word

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job position as the subject of the email.