Ticketing Manager Job at Global Recruit

Global Recruit is an alternative email created when you don't want to receive plenty cvs in your work email.

We are recruiting to fill the position below:

Job Position: Ticketing Manager

Job Location: Lagos
Employment Type: Full-time

About the Role

• We are seeking an experienced Ticketing Manager to oversee our ticketing operations within the aviation sector.
• The ideal candidate will have strong expertise in reservation and ticketing systems, team management, and customer service excellence.

Key Responsibilities

• Manage and supervise the daily operations of the ticketing team.
• Use airline reservation and Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo to handle ticket issuance, re-issuance, revalidation, refunds, and cancellations.
• Ensure accuracy and compliance with airline procedures, fare rules, and IATA regulations.
• Monitor ticketing queues, resolve system discrepancies, and ensure timely service delivery.
• Provide guidance and training to ticketing staff on system updates, fare calculations, and best practices.
• Liaise with airlines and travel partners to resolve ticketing issues and ensure smooth operations.
• Generate sales and operational reports, analyzing trends to optimize efficiency and customer satisfaction.
• Handle escalated customer inquiries and provide high-quality service solutions.

What We’re Looking For

• Interested candidates should possess an HND / Bachelor`s Degree
• Minimum of 5 years of experience in airline ticketing or travel agency operations, with at least 2 years in a supervisory/managerial role.
• Proficiency in GDS tools such as Amadeus, Sabre, Galileo, or Worldspan (must-have).
• Strong knowledge of fare rules, IATA regulations, and ticketing policies.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.

Preferred:

• Certification in IATA/UFTAA or equivalent.
• Experience in managing corporate and group travel ticketing.

Salary
N150,000 - N250,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: globalrecruithq@gmail.com using the Job Position as the subject of the mail.