Tongston Recruitment for Administration & Management Graduate Officer

Tongston is a pan-African group of companies connecting entrepreneurship and education through finance, media, consulting and training. Tongston, with special focus on secondary education, partners with educators, parents, students, profit and non-profit enterprises, social influencers, investors and government, whilst leveraging on media, learning and finance, to transform secondary schools into entrepreneurship institutes, secondary teachers to entrepreneurial educators and secondary students to entrepreneurial learners.

We are recruiting to fill the position below:

Job Position: Administration & Management Graduate Officer
Job Location: Abuja (FCT)
Employment Type: Full-time

Entrepreneurial Hub Management:

  • Respond to enquiries from potential clientele.
  • Facilitate and conduct tours, providing consultation on available services and following up with prospective members.
  • Support the development and publishing of content across social media, tracking engagement and communicating with members &users via marketing campaigns.
  • Support new member onboarding and exits.
  • Greeting visitors, signing members and guests in, managing post and carrying out general admin tasks as a front of house staff member.
  • Ensure day-to-day smooth management and operations of the facilities through administrative support and overseeing maintenance &repairs.
  • Update and maintain usage records and invoice relevant internal and external clientele.
  • Recommend new features, services or perks that serve the needs of members and users.
  • Support the development, implementation and roll out of new services in the hub.
  • Support sales and coordination of memberships and user services.
  • Support management of facilities operationsto members’ satisfaction;implement repairs; maximize uptime and availability of key facilities assets and inventory.
  • Procure and utilizeappropriate relevant technological applications to manage the hub, users and membership.
  • Support update and implementation of the relevant operational policies, processes and procedures.

Travel and Logistics Management:

  • Manage logistics including travel arrangements, hotel and vehicle arrangements etc. for staff, stakeholders, etc. as may be required.

Correspondence Management and Documentation:

  • Filing and file management (hard copies and electronic).
  • Answer correspondence from different stakeholders’ correspondence with internal and external stakeholders.
  • Book meetings, agenda development, minutes taking and action points management.
  • Maintain comprehensive stakeholder database.

Asset and Procurement Management:

  • Manage office stock.
  • Manage and evaluate vendors and suppliers.
  • Prepare requisition lists and ordering supplies.
  • Prepare regular reports (e.g. expenses and office budgets) and organize company records.
  • Vendor sourcing and onboarding.
  • Ensure assets are properly tagged, updated, procured &maintained from time to time.

Education & Experience

  • A University Degree in English, Business Administration, Marketing and Sales, Accounting, Business Management or a related field of study.
  • Up to 1-2 years of experience (full-time, part-time or volunteer) in an administration role with preference for experience in hub/co-working space management.
  • A strong communication, stakeholder management and/or business development background is required, with at least 1 year prior experience is preferred.
  • Basic Knowledge of admin functions (inventory, facilities, procurement, logistics management).
  • Prior or current experience running a business is a plus.

Skills & Competencies:

  • Detail oriented with strong organizational, planning and time management skills as well as ability to manage multiple priorities.
  • Ability to work under pressure and meet challenging deadlines regularly.
  • Positive, enthusiastic and able to adapt to fast-changing situations.
  • Proficiency in MS Office applications (Outlook, Word, Excel and PowerPoint).
  • Proficiency in cloud software applications (Skydrive, DropBox, Google Docs, Outlook).
  • Strong relationship management skills.
  • Integrity, confidentiality, discretion, and approachability, in managing hub users.
  • Advanced communication and business writing skills, including ability to deal with customers – ideally in the hospitality or events industry.
  • Confident, approachable and able to build strong relationships with customers.
  • Keen on taking ownership of problems and finding ways to solve them.
  • Ability to analyze, interpret and explain employment law.
  • Influencing and negotiating skills to implement personnel policies.
  • Curiosity and a willingness to challenge organizational culture where necessary.
  • Creativity, Innovation and Problem-Solving skills.

Note: Shortlisted Candidates will be invited to a series of competency-based tests, interviews and assessment centres.