Call Center Agent

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally.
We are currently recruiting to fill the position below:

Job Position: Call Center Agent
Job Location: Lagos
Essential Duties and Responsibilities
The main functions include but are not limited to:

• Answering calls and responding to emails
• Handle customer inquiries both telephonically and by email
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Make outbound calls, receive inbound calls
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Maintains communication equipment by reporting problems.

Minimum Qualification

• BA, B.Ed, B.Sc, HND, and other relevant qualifications.

Experience & Training:

• 0 – 2 years’ work experience.
• Previous experience in a Call Centre is a requirement.

Qualification/Requirements:

• Ability to work on the phone for extended periods of time
• Good listening skills
• Proficiency in Hausa language is required
• Ability to manage detailed information and handle Stress
• Excellent phone manner and strong communication skills; both written and oral
• Ability to speak, read and write English fluently
• Excellent computer skills with an ability to type 30/40 wpm
• Ability to control call and politely keep potential client focused

Note: For candidates who reside in Lagos ONLY.

Deadline: 25th September, 2017.