Customer Success Executive Job at NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.

We are recruiting to fill the position below:

Job Position: Customer Success Executive
Job Location:
Employment Type: Full-time

About The Job

  • Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily.
  • We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.
  • We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.


  • Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
  • Build effective relationships with client representatives
  • Own reporting, including report maintenance, business issue analysis, and solution integration
  • Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries
  • Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
  • Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
  • Provide training to clients on Nielsen tools and solutions
  • Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
  • Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
  • Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes


  • The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution.
  • The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes


  • Good understanding of FMCG industry and trends
  • 1-2 years of Nielsen Client Service at Response and/or industry experience
  • Participation in a Project
  • Solid Knowledge of Nielsen products and services
  • Good interpersonal skills – ability to develop relationships internally and at the client organization
  • Strong problem-solving skills, with gradually declining supervision
  • Strong time management skills and prioritization ability, with gradually declining supervision
  • Able to respond to inquiries of moderate complexity with almost zero supervision
  • Able to respond on enquiries of higher complexity with limited supervision
  • Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
  • Able to coach and support Jr. Executives
  • Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.