Customer Care Representative

AutofactorNG - Your number one leading online retail store for 100% genuine and quality auto Spare/Replacement Parts, Servicing Parts, Tyres, Batteries, Lubricants, Grille Guards, Gadget & Tools and Accessories. With well over 3500 products available in stock.

We are recruiting to fill the position of:

Job Position: Customer Care Representative

Job Location: Lagos

Job Description

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.