Customer Service Assistant

Party Station Limited is recruiting suitably qualified candidates to fill the vacancy below: 

Job Title: Customer Service Assistant (Part Time)

Location: Lagos

Job Description

• As a customer service assistant at Party Station you are the first point of contact for all customers.
• Your main aim is to interact with all customers (virtual or walk-in).
• It is your daily duty to ensure all orders are processed as soon as they are received.

Responsibilities

• Delivering exceptional customer service through personal contact with customers;
• Interacting with and assisting customers with enquiries;
• Analysing sales figures and forecasting future sales;
• Processing all customer orders as soon as they are received;
• Using information technology to record sales figures, for data analysis and forward planning;
• Assisting in receiving and stocking procedures, and assisting in merchandising procedures;
• Responding to customer complaints and comments;
• Keeping up to date with the latest movies, cartoons and trends in the party world.
• Ensures proper labeling and signing
• Ensure you maintain all registers

Qualification

• We welcome all applicants from different educational backgrounds with a minimum qualification of OND.

Skills Required:

• As a customer service assistant, we would expect you to be well spoken, articulate and well mannered.
• Dress code – professional
• The ability to plan and prioritise workloads accordingly;
• The ability to use the Microsoft package efficiently (particularly MSWord and Excel)
• Customer focus;
• The capacity to grasp new concepts quickly;
• The ability to multi-task and work under pressure;
• A desire to work as part of a team to generate fresh and innovative ideas.

Salary/Bonus and Working Hours

• Hours are dependent on individual stores and season.
• Salary will be negotiated at interview based on qualifications and experience.