Customer Service Officer
Lily Homes Limited is a reputable Real Estate organization requires the service of result oriented young executives to be part of our team to properly penetrate and maintain a large share of the market.
If your desire is to work in a fast pace result oriented environment with an ability to creatively think outside the box, then we suggest you apply to complete for the vacant position below:
Job Position: Customer Service Officer
Job Location: Lagos
Job Role and Responsibilities
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Job Requirements
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong data analysis and market research skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Track record of over-achieving quota
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
Application Closes on 31st January, 2018.
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