Customer Service Officer

Haulage and Logistics Nigeria – Our client in the automotive industry, is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Officer
Location: Lagos

Key Responsibilities
The candidate will be responsible for:

• Actively drive awareness and utilisation of the company’s products and services
• Perform any related tasks as assigned
• Actively build strong relationships with customers and gain an understanding of their business, service needs and desires
• Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge
• Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution

Qualification & Experience

• Minimum of B.Sc, HND qualification.
• With at least 2 year(s) experience

Other Requirements:

• Excellent written and verbal communication skills.
• Good multitasking capabilities
• Attention to detail
• Proficiency in Microsoft Office tools
• Data Analytics
• Good Interpersonal skills