Customer Service Representative / Telemarketer

Infostrategy Technology Nigeria Limited is an Information, Communication and Software Technology firm incorporated in Nigeria and the United Kingdom. Founded in 2000 and reconstituted in 2002, we operate with a burning passion to transform the technological terrain of Africa by delivering value to clients through innovative and effective leverage of cutting-edge technology solutions.

Infostrategy Technology Nigeria Limited is currently seeking a smart, hardworking and articulate person to fill the position below:


Job Title: Customer Service Representative/Telemarketer
Location: Abuja
Job Description

• Manage large amounts of incoming calls
• Generate sales leads
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Cold call people using a given phone directory to sell products
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

Qualifications/Skills/Experience

• Age: Maximum 35years of age
• Experience: Minimum of 3 years experience in customer care service and telemarketing
• Minimum of a second class Degree from a reputable university
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Patient and able to handle customer rejection
• Ability to multi-task, priorities, and manage time effectively
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

Deadline  24th January, 2017.