Mall Business Manager

Teclab Management Services Limited is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.

Job Position: Mall Business Manager
Job Location: Lagos
Position Objective

• The Mall Business Manager is responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance, inspection and safety functions.

Responsibilities

• Develop a structured business plan for the mall covering all key components of mall operation
• To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget relevant department heads and follow up on quality and execution
• Preparation and development of marketing and annual event plans/calendar
• Follow up on the collection of monies owed from tenants and implementation of contractual terms
• Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan
• Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall
• Negotiation of leases both new and renewals across all categories including: Anchors, line units, F&B and leisure
• Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
• Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
• Follow legal procedures with respect to mall operations and tenant interactions

Skills Required 

• Strong business acumen and good technical knowledge of Commercial Facilities
• Good understanding of mall operations and associated policies and procedures
• Good understanding of mall marketing, advertisement and promotion
• Good understanding of mall management
• Strong mall specific financial acumen
• Good understanding of tenant mix and zoning